Emina K.
Super disappointed by the service
Super disappointed by the service. I ordered a dress for my baby shower and it just didn’t meet my expectations. I looked over their site multiple times and I just couldn’t find a dress for me. I asked for a refund and they stated I can receive in store credit ONLY. Really upsetting when I know I won’t buy anything from them so pretty much I just wasted my money. As a first time customer, I am disappointed and would not recommend unless you are 100% sure about your purchase.
Response from FaeriestyMay 26, 2023
Dear Emina kazic., Thanks so much for your feedback on your shopping experience. We're extremely sorry about your experience with us. Due to high traffic in customer service emails, we have an automated system to help us out the best we can to get to everyone and resolve every issue. I wanted to check in and get a little more information from you about your experience. This will help our team improve future experiences for you and other shoppers, because you are our priority. If you’re open to it, we will have our customer service team reach out to you to solve this problem. Feel free to text or email us with your name and order number to help you best and get in contact with you, so that we’re able to make your experience with us more pleasing. Again, we do apologize for any inconvenience that we caused. We will make sure this will not happen again. Thanks for your time, Team FAERIESTY