FadogearReviews of fadogear.com

Response from FadogearNov 19, 2023

Dear Jaime, We sincerely apologize for the inconvenience caused by the mix-up in your recent order. We understand how frustrating it can be to receive the wrong item, especially when you were expecting a Detroit Lions Snoopy hoodie and received a San Francisco one instead. To assist you promptly, we kindly request that you provide photos of the incorrectly received item. This will help us investigate the issue further and ensure we take the appropriate steps to resolve it for you. Please send the photos to our customer support email at [email protected], and include your order number in the subject line. Once we receive the photos, we will expedite the process to either resend you the correct Detroit Lions Snoopy hoodie or initiate a refund, based on your preference. Again, we apologize for any inconvenience this may have caused, and we appreciate your understanding as we work to rectify the situation. Thank you for choosing Fado Gear, and we look forward to resolving this matter for you swiftly. Best Regards,