FadogearReviews of fadogear.com

Response from FadogearDec 17, 2025

Thank you for sharing your feedback, and we’re sorry for the frustration caused by the longer delivery time. We understand how important timing is, especially for holiday orders. Our company is U.S.-based, while our products are made-to-order and shipped from international production partners depending on the item and destination. We regret that this was not communicated clearly enough at the time of your order, and we appreciate you bringing this to our attention. Your feedback helps us improve transparency around shipping timelines and fulfillment, and we truly appreciate your patience.

Response from FadogearDec 17, 2025

Thank you for taking the time to share your feedback. We’re sorry to hear that the delivery took longer than expected and that the item did not match your expectations regarding the material. We understand how disappointing this can be. While our products are made-to-order and delivery times can vary, we regret that this was not communicated clearly enough. We also appreciate your comments about the product description, as they highlight areas where we need to be clearer about fabric and material details. Your feedback is valuable and helps us improve both our shipping transparency and product listings.

Response from FadogearDec 17, 2025

We’re very sorry to hear about your experience, and we sincerely apologize for the confusion and frustration this caused. This is not the experience we want for our customers. We understand your disappointment regarding the material. While some of our products are described as sweaters in style, they are produced as printed sweatshirts rather than traditional knit sweaters. We regret that this distinction was not made clear enough, and we appreciate you bringing this to our attention so we can improve the clarity of our product descriptions going forward. Regarding delivery, our company is U.S.-based, while items are made-to-order and shipped from international production partners depending on the product. We’re sorry this was not communicated clearly at the time of purchase. We would appreciate the opportunity to review your order and see how we can assist further. Please contact us at [email protected] with your order number so our team can look into this for you.

Response from FadogearDec 17, 2025

We’re very sorry for the inconvenience, and we sincerely apologize for the longer delivery time due to the holiday peak season. During this period, production and shipping may take longer than usual. We truly appreciate your patience and understanding, and thank you for bringing this to our attention.