Margaret
Not up front about a fee
You didn’t tell me at the time I ordered the shirt for my brother, that you would be charging me a fee, simply because you aren’t in the US. If you can’t tell your customers about this fee up front, you won’t be having returning customers.
Response from FadogearDec 17, 2025
Thank you for sharing your feedback, and we’re sorry for the frustration caused by this experience. We understand how important it is to be fully informed about any potential fees at the time of purchase. While we strive to display all product and shipping costs clearly at checkout, certain fees such as customs duties or import charges may be applied by local authorities and are outside of our direct control. We regret that this was not made clear enough and appreciate you bringing it to our attention. Your feedback is valuable, and we are actively working to improve transparency around international orders to ensure customers have clearer expectations moving forward.