Factory Plaza, IncReviews of factoryplaza.com

have been trying to order my cabinets from factory direct a d have had an unsatisfactory experience. I showed up in the show doom a d was impressed. I sat down a d worked with Mario. The next day I emailed some questions and was not answered, so I called. I was told they couldn't help me as I didn't pay for the design fee. They should have asked we can help you, but you need to pay the price. I wouldn't have had an issue at all. I then thought I would double-check my measures and go back into the showroom as I had better service in person. I checked my measurements and put down the Cabinets I needed. Before going, I asked if I need an appointment, and they said no if I was going to the showroom. I show up At 4:10 pm, And they Close at 6 pm. They had two design people and three office people and people from operations. I waited and waited, and the lady by reception didn't update me on time I would need to wait. An hour goes past, and I keep waiting and come at 5:45. I am finally helped and work with Natalia. We put in my cabinets, and when we went over them, I didn't know I needed a 3-inch filler on the corners of the cabinets, so I needed to go back and adjust. I got things adjusted and marked out on the grid paper she preferred with the cabinets marked and sent back. I get no response from Natalia. I keep calling and emailing with poor response or no response. Finally, on Thursday, I get the estimate, and I have questions about the estimate, so I call and leave a message and email. I get no response. I then call Friday and am told she is not in until 3 pm. I call at 3:20, and she is out in the back. They close at 6 and still no response. It is March 14 today, and I sit here and think I like the cabinets, but with such poor service, do I proceed with ordering or go back to the drawing board. Beyond frustrated with the poor service. And an amusing thing is they have an award for No complaints from 2019.

This is the second time we have used Factory Plaza. The prices for the quality are very reasonable. We have two counter tops from them with under mounted sinks. The first time there was an issue with one of the sinks, and they came back and fixed it to our satisfaction. They came on time and the installers were polite, neat, and responsible. The office staff is very helpful with selection, pricing, and scheduling. We are pleased with our granite counters.

We love our granite counter tops. The process was seamless. Everyone from the salesperson to the gentleman to the installers were friendly, helpful and timely. I would highly recommend them.

Everyone was wonderful to work with and extremely helpful. They did a beautiful job on the install as well.

I turn to Factory Plaza for all my luxury stone needs. Marble, granite and quartz - this is the go to place. I have used this place 3 times in the last 2 years from counter tops, bath vanities and even to make and island for my wife's dream master closet. This is a professional Company from intake to installation. Natalia is who I work with and she makes the whole process easy. Do not go anywhere else before checking out Factory Plaza for all your stone needs!

We were very satisfied, professional, and friendly.

They know what they are doing. Rep was able to provide a good estimate based on diagram. No problems with installation!

I'd recommend to Factory Plaza to all my friends and family for the sheer fact that you can see an entire slab in person before buying it. I found it so difficult to imagine a 2x2 inch piece of rock in my kitchen, so seeing the slap up close was exactly what I needed (especially considering the veining that some pieces have!). They're show room area has quite a few different styles available of cuts you can look at for the edges, and I believe they have different countertops and sinks. We didn't need any of that, so I didn't spend a lot of time there. That's just what Factory Plaza "can" do, but of course it is as important "how" they do it. The front staff was always welcoming, and they offered to answer any questions you may have or show you around. What I always appreciate is if you just want to look for yourself, they are more than happy to let you do so. Once we settled on a quartz countertop, they purchasing agreement and everything was easy to understand and complete. Finally, I was incredibly impressed with the measuring and installation crew we had. They were very communicative and respectful. I think our original crew that was scheduled had to back out relatively last minute, but Factory Plaza organized a new crew to come out. They new they were running behind and gave us some advanced noticed. As for the actual installation process, I was impressed by how quickly they knocked it out (and with precision). Overall, we're very happy with the decision to use Factory Plaza. Frankly their prices were better, and I was worried we sacrificed good service. I was very mistaken. When we're ready to update the bathrooms, I definitely know where to start looking first.