Factory Plaza, IncReviews of factoryplaza.com

Good experience with full granite sheets and large pieces to get a good idea what are kitchen would look like. Ursula gave us great sales help and price. The installers did a fast job, and the joint in the counter is nearly invisible. All in all this is our third install and the easiest. Thank you Ursula and Factory Plaza, inc.

Milo was our sales rep, and was very helpful in selection process of our new countertops. It was also helpful to be able to see slabs in person at Factory Plaza warehouse. Scheduling the measurement and installation was very easy. The installation crew was very clean, and installed our counters on the day promised. Our new quartz counter tops came out beautiful, and we are very happy with service we received.

Natalia was such a huge a help in designing our kitchen, she made the entire process super easy, kept us updated on our order and followed up multiple times to ensure we were completely satisfied! The cabinets and countertops were superb quality and the prices were very reasonable! Thank you!

We had our countertop and sink put in our kitchen they did an excellent job. They came and did measurement. Then we went and look to see what we liked for our counter top they gave us some samples that we were looking at so we could make sure what we wanted brought them home made our decission! Called and told then are decission they were there a couple days later had it done in one day!! They are very reasonable on there prices. Thank Factory Plazza The Wall Family Sycamore Il.

I used factory plaza for my new kitchen and I absolutely love it! My new countertops are beautiful and were installed very quickly after ordering. We worked with Natalia and she made the process of picking out colors to match our cabinets very easy and helped us figure out how we wanted our final countertops to look like. Remodeling a kitchen can be so stressful and im glad Factory Plaza could make it so easy.

Have been long time customer always great service and turn around time is great Also the girl on office is the best her name is Natalia , she is the best and always comes though for me in my projects she’s a five star review all by herself , she never lets me down when I shop there honestly she is the reason I keep gong back to them time and time again , Mario c

Buyers beware! On June 22, 2020 I made full payment for cabinets that I had ordered from Factory Plaza. I was told by the sales person, Jerry Tapia, that it would take two to three weeks for my cabinets to be completed. On July 3, I paid half of my quartz order. At that point, Mr. Tapia again confirmed that my cabinets would be ready by July 13th or 14th, but the cabinets were not ready. I was told that a machine had broken, which had delayed production . This forced me to cancel the delivery of my appliances from Home Depot , as well as having to cancel an appointment with a construction crew which had been scheduled to do the remodeling. Nevertheless, Jerry Tapia assured me that the cabinets would be ready by July 21st. However, the cabinets were not ready on July 21st. Jerry said that a mistake had been made with another order that was painted the wrong color which, once more, had caused issues with production. Again, I had to cancel the delivery of my appliances and postpone the appointment with the remodeling company until August 4th, when, according to Jerry, "for sure, my cabinets "would be ready." None-the-less, once again, the cabinets were not ready, and I had to halt remodeling plans. Jerry Tapia was apologetic, and he acknowledged that my husband and I had been more than flexible and understanding for all the mishaps with respect to production. He said that, after speaking with his manager, the company would issue a 10% discount for the "stone" of the quartz order. He also said that he would send an email with the new invoice that would reflect the deduction from the balance for the quarts order, and, once again, he said that my cabinets would be ready for pickup by August 11th, but then, Jerry never sent the invoice nor further contacted me to provide a status on the order. On August 12th, I called Factory Plaza, and my call was answered by program manager Tom Z. who said that my order was almost finished and transferred my call to foreman Ted, who I subsequently met in person when he delivered my cabinets later that day. I am giving a low rating to Factory Plaza because Tom, the program manager, seemed not to care about all the stress and inconvenience caused by canceling the delivery of my appliances and my appointment with the construction crew. In addition, Tom refused to acknowledge and honor the 10% discount that Jerry had promised a week before. He dismissed this issue by saying that "Jerry is a new employee", (which I do not believe, a new employee will never make such an offer without consulting with a manger). Then, Tom had the audacity to say that Jerry already had given us the discount by quoting the square foot price as $55.00 and not $65.00, which he claimed was the regular price. So, I asked Tom: "Are you saying that Jerry gave us the discount ahead of time on July 3rd for the mishaps that had not yet occurred, 51 days in advance!" (He greatly insulted my intelligence.) Tom did not offer any explanation for this, nor did he take into account my good faith when I told him that the company could keep the standard handles and use them for another order, as I had already purchased my own set of hardware. Buyers beware! Factory Plaza is pure greed, and does not have consideration for clients. Because for all these delays, the original remodeling company was no longer available, and now I have had to work with a construction crew which will be doing the installation in stages as a result of other commitments. Today, August 18, my husband spoke with Tom. He said August 24 is the earliest appointment to take measurement for the stone. The instantiation could be done within 7 to 12 days, which means the end result will be completed the first or second week of September. In the meantime, buyers beware!!!! I will keep you posted. Veronica Archun

First of all i want to thank Natalia for helping us with our kitchen design. She was very knowledgeable and extremely helpful when putting this project together. Factory Plaza is truly the best, it shows in their quality and great customer service and project manager Bozena. They also have a huge selection of beautiful counter tops, granite quartz and many more selections. Overall i'm extremely satisfied and a customer for life. Thank you guys, sincerely, Ricardo