FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Excellent Prices on Panasonic Electric Razors and accessories. Prompt shipment. I have been using them for years. Never a problem.

Easy transaction! Right to the point instructions, customer focused. This is my favorite site for Panasonic products.

Like how easy to use.

Experience was good as before

quest order dont have a id number

Let me start by saying that I am satisfied with my mattress... so far at least. However, I am really very irritated by the customer service issues. First, they charged me the wrong amount up front because I was getting a credit for the price match but they still charged me the amount before the discount price. I had to file a dispute with Paypal and my credit card company to get the correct amount charged. However, it was a big pain and waste of time to try and resolve anything else further with this company after that point. Beware that they are deceptive with their various promotions and what they suggest you can receive along with the mattress. I never got the mattress protector they told me they would send. They have given a ton of excuses as to why- its on back order, theres nothing they can do, theres none in your size (despite waiting and calling back over a series of over 3 months). I was told I would be refunded a credit for the protector multiple times and it has not yet come. They straight out lie. They are also deceptive in that they allow you to pick a delivery date (such as a Sunday) that you may later and last minute be told is not an option by the delivery company... and be lied to again by the mattress company who will say they can fix the issue but cant.

My order was shipped incomplete. I tried the online chat and provided my order number they simply responded with send an email to customer support. I did that and they wanted pictures of the packaging and contents ( I had already sent a copy of the packing list which clearly showed only 1 of 3 items shipped). I sent pictures of the packaging and the pack list again, finally a week later that were requesting the items to be REshipped. That would imply they were shipped once which they were not. Still waiting for tracking information. In addition their order status tracking lacks any relevant detail. There is no itemization of the order, just that it has been processed and awaiting tracking information when ships.

Last time I order from this company. Told twice that my order had been shipped. After three week for a order that was supposed to be in stock I was told it was our of stock and I'd have to wait another three weeks or so. Tired of getting lied to so I canceled my order. Didn't seem to bother the customer service person - must happen quite often. In reply to the Factory Stores excuse below. Quit using Covid-19 as an excuse for poor customer service. If I'd been told the first time I called that it was on back order - OK I've a choice wait or cancel. But to be lied to twice by customer service is inexcusable.