FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

We tried to order a part from their Phillips department. The item was listed as in stock, shipping in 1-2 days. Instead we waited 3 weeks and still not shipped. We found out when we called THEM that they had the item in stock, had moved it to their shipping warehouse, then they didn't ship the item because it was back-ordered. Their website STILL lists it as "in-stock" but they told me even though they had it in their shipping warehouse they couldnt ship it for another week or two. Completely unacceptable.

I purchased 2 batteries for my drill. They did not fit so I immediately returned them in the original packaging and paid for the return shipping. My CC was charged $68.42. They received those batteries back in their warehouse. My CC was refunded $45.96. I was CHARGED a restocking fee ($18.34), tax ($1.17) and FedEx Ground fee ($2.95), a total of $22.46 to return my 2 batteries. Never, never again. Won't do business with them any time in the foreseeable future!

EASY TO NAVIGATE WEBSITE AND FIND THE BATTERY i NEEDED. ORDERING WAS FAST.

Ordered a mattress and was promised they would make one and ship in under a week. it has been 6 weeks and they still haven't delivered. They claim they shipped it a month ago and the shipper has it. . I asked to speak to a supervisor twice and amd told they are nt available. They will not give me a tracking number so nobody knows where it is. The shipper is saying they have not received it. I would stay away from this company. Why they are calle Factory outlet and then claim they will have a new bed made for ¥our order is a mstery.

EASY TO FIND WHAT WAS NEEDED.

I need a 0 below for this craps! I returned the item! I called like 6 times and everytime i ask for my credit return they just hang up the call! Stay away !

On April 4th I ordered some vacuum cleaner bags which promptly showed up. Two months pass and the trouble starts. I received an email telling me they have discovered a duplicate order and want to know what to do with it. I email back that I have no pending orders with them. No response. A week later I get a receipt and a thank you for my order but the receipt is dated April 4th. I called the customer service number but an automated response stated the wait was long and I could get a call-back without losing my place in line. An hour later I sent an email to customer service because there was no call-back yet. A week later there still hasn’t been a call by the way. Yesterday I got an email from them stating they have discovered a duplicate order. The circle is now complete. There has not been any response from customer service by phone or email. I have to conclude there is no customer service. Will they ship an unwanted order to me and charge me? I have no idea because communicating with them is like talking to a rock.

SPOT ON COULD NOT HAVE BEEN BETTER!!!!! THANK U VERY MUCH