Steve Y.
Horrible customer service
Horrible customer service. When I asked to see the part number so I could make sure it was the right part the agent would not give it to me and assured me it was right. Now I am stuck with paying to ship it back plus pay them 15%. Never again. Will be talking with the BBB about their practices of scamming people into buying wrong products just to pay them 15%.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 16, 2020
Dear Valued Customer, Thank you for shopping with the FactoryOutletStore. We would like to extend our apologies that your experience didn't turn out as expected. However, upon reviving the complaint we launched a full review of the order. We tried reaching out to you but are unable to contact you. There would not be a 15% restocking fees on the return. We promise to give you a full refund upon receiving the item back in the warehouse. Our goal is to ensure all of our customers are completely satisfied, therefore, please feel free to reach us on 800-816-0810 at any time between Mon - Fri 9 am - 6 pm EST or you can also email us at [email protected]. Factory Outlet Store