FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Very easy to use and check out.

On Saturday, Nov. 14 I was searching for wireless headsets and came across what I thought was a terrific offer with FOS. I ordered two, and received the confirmation emails which said I should receive the products in 3-5 business days. I checked back on Monday and saw that the order had been processed but nothing shipped. Weekend...okay, I get it. I checked back on Tuesday and saw the same order status. I called to inquire and was told they were out of stock even though I had received no email to that affect and the website stated they were still in stock. I was then offered the opportunity to upgrade my order for another $50 per unit (still not a bad price but a contract is a contract), but that didn't sit right with me, getting one price one day and being asked to pay more to get the order shipped. I spoke to a manager and expressed my concerns, was assured it was just a mistake and that he would see the stock status was updated and that he would pass on my comments about lack of communication on the order status. He also told me to wait 7-10 business days and they would get more in stock (not sure how they can make a statement considering that B-Stock (what I ordered) is equipment returned to the manufacturer). Since ordering, however, I have been getting email advertisements offering me the opportunity to purchase other equipment. Today (Thursday Nov. 19) I checked and the status still showed available, even though the status of my order is the same (I asked a CS person in chat. So, what is going on? Why does the website show available, when it is not....not for a few hours or for long enough to change it...but for at least six days (inclusive) that I know about. Why are they trying to push more expensive products on me when I complain? Again, today, I have been told 7-10 business days...which is the same as two days ago (and might be the same for weeks or months as far as I know). I am very unhappy.

wanted what I wanted, at a good price. very happy

Fast and easy

Website was very easy to use

east to order

Quick, easy, and appears to be reliable.

Easy to use website and was able to order my product very quickly.