Kalpesh P.
I received a broken item and every time…
I received a broken item and every time I got sent a new part it was the wrong part or the part was broken. Got hung up on multiple times when I called them. Never buy from here. Very bad customer service.........
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJan 19, 2021
Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 11/29/2020. Unfortunately, there was an issue with the initial order. We had reshipped the headset. Later we found that the reshipped headset turned out to be defective. We sincerely apologize for any inconvenience this may have caused and share in your frustration. We tried reaching out to you by phone but was not able to contact you. Since then we issued a call tag on 01/16/2021 to return the entire order as requested. Upon receiving the merchandise back in the warehouse, we will issue a full refund. Again we sincerely apologize for the inconvenience. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store, Customer Relations Department