FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Very easy to use. Fount what I was looking for with good details.

I did an on-line chat and got direct, concise answers to my questions. The ordering process was quick and simple!

Quick and easy, found what I need, quick checkout.

clear and simple

I ordered a Minn Kota Ulterra factory refurbished trolling motor that was in stock on March 15th. A few days later I was informed that it was a week away from shipping. Later I was told it was going to be shipped in early April. A few days later I was told that the order was cancelled but a substitute was offered at no additional expense. Calling the factory outlet I was told I would have to pay full price for a new trolling motor. I checked on the website and it stated that my order was in process and I would be notified when a tracking number was received. I called a sales supervisor because of the discrepancy. He told me the order was active, that the Factory Outlet store had little to do with the changes in delivery dates. Watching for notification of a tracking number I saw on April 1st that the order was cancelled. I did receive a notification from the Factory Outlet. This time there was no mention of an alternative trolling motor and no mention of obtaining it with no additional expense. They did refund the charges for the cancellation promptly. The way I see it is that The Factory Outlet does not have the systems in place to assure that when a customer purchases an item that is in stock whether or not it really is in stock or not. They need to improve there customer services.

Good prices and free shipping All good!

2 Weeks since I placed a order. I never received any order updates. Emailed company a few times asking on a update on order. Never received reply. Today called and foreign call center said product on back order. It would have been nice to know this 2 weeks ago since I need the item now not who knows when! After I wrote this review I was told by their foreign customer service that magically The order they had no idea when it would be in was shipping and I would have by the date I was requesting refund. The battery arrived and does work. So all in all it is ok ..It did arive and works.

Very good product, use it on my motorcycle and my pedal bike, easy to order and good customer service.