Nagesh K.
Bad customer service
I was supposed to order a combo of Dogtra transmitter and receiver. My bad, that I ordered only a transmitter. Upon realizing my mistake I asked for a solution, which I believe would have been to send me a receiver and I would have paid the price difference. The individual prices were double of the combo price. I returned the item for an exchange. They sat on the returned product for over a week and gave me a bunch of excuses for the delay in doing the exchange. I told them that I had spent an obscene amount of money on training a puppy that is not mentally well and I needed the product asap. They were going to take another 5-7 business days to ship the product. I asked them to refund me my money and I bought it on Amazon who delivered the product the next day. I got my refund money today and it is less by $25. I don't have the energy to call and argue with them. I will not buy from this place again.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreMay 5, 2021
Dear Valued Customer, Thank you for contacting the Factory Outlet Store. We apologize as your shopping experience did not go as expected. We take our customer's feedback very seriously and would like to thank you for reaching out. After investigating the order, we found that the order was placed for a Dogtra transmitter on 04/05/2021. We also noticed that you returned the Transmitter as you were looking out to get the combo pack with the receiver. The price of the individual items cannot be matched to the combo pack. Hence we issued a refund based on the return policy. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since receiving the complaint, as a courtesy, we have waived off the restocking fees and issued a refund for the same. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department