MARY C.
As I ordered my items
As I ordered my items, I selected the number of units that I want to recieve, and then add them to my cart. When I look at the order in my cart, instead of the number I ordered, it says one. I had to redo this several times for each item that I was purchasing. THe system is not working well. You have done better in the past. Have you changed your ordering system in the last 6 months?
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 22, 2021
Dear Valued Customer, It was a pleasure speaking with you earlier. Id like to thank you for your time and feedback, Thank you for shopping with the factory outlet store. We are sincerely sorry to hear your shopping experience did not go as intended. We do have an option on the website to increase the number of quantity you need to add, but incase there was some issues you had we are extremely sorry about it. As informed, we are open here 24/7 any time you can reach us and we will be very glad to help you placing the order. If you have any additional questions/ concerns, please reach out to us at [email protected], or you can also call us at any time. We want to make every customer’s experience great, and we appreciate you pointing out these issues, so we can fix them! We hope to see you soon. Thank you, Factory Outlet Store