Lisa F.
Deceptive
I have ordered from this company once before and had issues with delivery. Unfortunately I gave them another chance because we added a window in the room and I wanted the same blind for the 2nd window. They ship from Mexico not Florida like their website says. So your package will say shipped but never updated. I have yet to receive the blind.
Response from FactoryDirectBlindsMar 31, 2026
Hi Lisa, Thank you for sharing your feedback. We're sorry for any confusion regarding your order, and would like to provide some clarity on the points you’ve raised. Regarding our shipping location, our factory locations span the US, Mexico, and overseas to ensure we provide the best quality custom window coverings. While we are a US-based company, we don't state that all products ship from Florida, as our production location depends on the specific blind type ordered. In terms of timing, because your blinds are custom-made to your exact specifications, they do take a bit longer than 'off-the-shelf' products. You placed your order on March 17th, and it is currently scheduled for delivery on April 1st. This is in line with the average production and shipping time we quote on our website. Regarding your tracking: when items ship from our international facilities, sometimes there is a few-day gap where the status doesn't update while the package is in transit to the local hub. Once it clears, you should see it move very quickly. We appreciate your repeat business and are confident you’ll love the second blind as much as the first once it arrives. If you have any further questions, please reach out to us directly at [email protected] and we’d be happy to help. The FactoryDirectBlinds Team