Kristen T.
Horrible
Horrible. Cancelled bc made me too sick. They billed me again anyway. Cancelled 3 months ago and now got a bill. Update. Communication with factor is great. Ive been asked to edit or cancel my negative review. Upon review. I will say, I did not pause, I was very upset in October/November and I asked for a cancellation, I actually asked that the 2nd half be cancelled and refunded the difference. But, I was not allowed because I had purchased a flat rate/ a 6 month supply. Also, I understand the doses and side effects. I explained I had been On ozempic previously at the 1 mg dose. I was placed in a much lower dose, and when I had horrible side effects, I found that I was taking too much. I cut my dose in half month 2, and still had bad side effects, lowered to half that, But still experienced negative effects. This is why I requested they not send the 2nd round. Now it sits in my fridge untouched, a waste of $477. So, edited review, as requested. But, not changing my negativity of the review. This is MY experience. Each person will have their own. Some will love it. I did not.
Response from Factor Health MDMar 4, 2026
Hi Kristen, we’re very sorry to hear that you had a negative experience and that the medication caused side effects for you. We always want patients to feel supported and comfortable throughout their treatment. After reviewing your account, it appears your subscription was paused rather than fully canceled, which may have created confusion. However, we want to clarify that no additional charges were processed and the pending order associated with the pause was voided, so you were not billed a second time. We truly regret that the medication did not agree with you. While many patients tolerate medications well, everyone responds differently, and we always encourage patients to reach out to our care team so we can help adjust dosing or explore alternatives if needed. Please contact our support team at [email protected] so we can review your account together and make sure everything is fully resolved for you. We appreciate the feedback and wish you the very best in your health journey. — Factor Health MD