Faceless.video Reviews | Read Customer Reviews of faceless.video

Faceless.video Reviews | Read Customer Reviews of faceless.video

Faceless.video reviews

Showing 17 reviews with 1 star · Clear filters

customer
Dec 22, 2025
Absolutely Useless
Complete waste of time and money, cant upload automatically to Youtube, constant error, the prompts don't work so you get stuck with very poor content - AVOID!
Response from Faceless.videoApr 15, 2026
Hi, we’re sorry to hear about your experience. During the month of December, our YouTube auto-posting feature was temporarily unavailable. It's now back up and running. We’d be happy to offer you a free month or process a refund — feel free to reach out to us at [email protected] and we’ll take care of it right away.
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Melissa
Dec 16, 2025
Faceless.Video - Just DON'T
Started with them in April. Video quality and service issues started pretty quickly after I paid and featured lots of misspellings and deformities in my content. Content repeated across multiple videos. YouTube removed multiple videos for copyright violations. Some videos did not even upload at all - that's when the stupid "Uh Oh" emails landed in my inbox, telling me to go download the video and upload to YouTube myself. The whole point of faceless.video is automation - what?? User dashboard is absolute useless garbage. Customer service always responded quickly, just wasn't any help. "Refund team" took pleasure in denying my refund request and never once apologized in their letter full of nonsense. Please don't give them your money, because you're going to get frustration and trash content in return. -5 stars.
Response from Faceless.videoApr 15, 2026
Hi Melissa, we’re sorry to hear about your experience. The quality and deformity issues you mentioned are something we’ve taken seriously, and we’re upgrading our backend to address this. The YouTube upload failures were part of a broader outage in December, which has since been resolved and is now back up and running. If you’re open to it, please reach out to us at [email protected] and we’ll be happy to take another look at your case and help make things right.
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Nikita
Nov 24, 2025
Videos don't work and they won't refund…
Videos don't work and they won't refund you for their shoddy service. They will ignore emails and refuse to help, even though it's their service that doesn't work. Videos didn't work at all for 2 weeks, then they started working but only generated 6 seconds. Customer service ignored emails completely. Do NOT use these. Try any other provider
Response from Faceless.videoApr 15, 2026
Hi Nikita, we’re sorry to hear about your experience. We don’t support 6-second videos on our platform, so it sounds like you may have run into a glitch. We’re happy to make things right, just email our support team at [email protected] and mention you’re Nikita from Trustpilot, and we’ll take care of it right away.
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K J.
Jul 10, 2025
No to faceless.video
They offer free trial and you think it’s good once you pay you will find completely different prices and poor quality videos and the worst is the customer service.took me 6 weeks to communicate with them and they still don’t deliver the service promised and when I asked for refund was coldly denied. Not worth the hassle don’t waste your time and money with Faceless.video
Response from Faceless.videoApr 15, 2026
Hi KJ, we’re sorry to hear about your experience. We do not change our pricing structure or video quality after the trial, all users receive the same service. We also apologize if communication took longer than expected — that’s not the experience we aim to provide. We have recently re-trained our support staff to ensure faster communication. If you’d still like a refund, please email our support team at [email protected] with your full name and receipt, and we’ll be happy to process it.
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Kevin S.
Jun 29, 2025
SCAM
SCAM. Low quality videos. No customer service. Even if you contact them through their website nobody’s going to respond.
Response from Faceless.videoApr 15, 2026
Hi Kevin, we’re sorry to hear about your experience. We weren’t able to find any record under the name “Kevin Stages” in our system. It’s possible this may be a mix-up with a different service with a similar name, as a few people on here do. If you believe this relates to us, please email [email protected] with your receipt and we’ll be happy to look into things and even process a full refund if applicable.
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Mark
Apr 19, 2025
BEWARE
BEWARE! (faceless.video)They offer a 2 dayTrial, but you must use a card for the trial! I tried one video and did not like the quality so I CANCELLED Immediately!!!!! Not even 1 hr had passed!! They have an option on site to cancell and I did SO, They still took money from my bank and THEY ABSOLUTELY REFUSE my REFUND! I am now Working with my Bank and Ill take every Avenue to get these SCAMMERS off Line! DO NOT TRUST THEM!
Response from Faceless.videoApr 15, 2026
Hi Mark, we’re really sorry to hear about your experience. When someone cancels, we absolutely honor that, so what you’re describing sounds like it may have been a system glitch, which shouldn’t have happened. If you reach out to our support team at [email protected], we’ll make sure your refund is processed right away. We’ve also recently retrained our support team to ensure faster and more reliable assistance going forward.
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City Prime P.
Mar 5, 2025
I subscribed for a free trial and I was…
I subscribed for a free trial and I was charged immediately for a year then two weeks later they tried to take double the amount from my account again! Thank god my bank realised something was not right and blocked the charge. I requested a refund and was told I subscribed for one year even though I showed the proof they charged me while I was on a free trial. They are scams I would stay away from them!
Response from Faceless.videoApr 15, 2026
Hi, we’re sorry this happened. I looked into your case and there was a mix-up: two plans were created — one with a free trial and one without. One of these may have been created accidentally based on the situation you described, which is why it felt like you were charged during the trial. We understand how that would be confusing, both on your end and for our support team. We’ve since retrained our staff to help prevent issues like this going forward. We’re happy to issue a full refund. Just email us at [email protected] and we’ll take care of it right away.
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Fonso
Mar 5, 2025
I canceled my subscription before the…
I canceled my subscription before the renewal date and submitted a refund request, but I was still charged. Despite canceling, the company continued to post videos from my account without my consent. Instead of issuing a refund, they force you to continue using the service and will take your money regardless. I contacted their support multiple times, but the issue has not been resolved, nor have I received a refund. I am now providing documentation of my cancellation and refund request to support my dispute. Very disappointed with the lack of response and resolution. They will just take your money and not honor any cancellations.
Response from Faceless.videoApr 15, 2026
Hi Fonso, we’re sorry to hear about your experience. We recently experienced a wave of fraudulent activity on our site that impacted our refund system. The issue has largely been resolved, and we’re continuing to address any remaining cases. This is not the experience we aim to provide, and we apologize for the frustration caused. Please reach out to our support team at [email protected] and mention you’re Fonso from Trustpilot, and we’ll get this resolved for you as quickly as possible.
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