Fab Glass and MirrorReviews of fabglassandmirror.com

Fake Products , Fake People

I bought a shower door with bronzed hinges and handle. Door showed up 3 days ago with NO HARDWARE. I can't get a response from FAB,,,they SUX!!!! Hardware finally showed up 5 days later. No instructions. Had to call and have some guy in India email me the assembly instructions. They still sux.

I inquired about an order I placed via email and did not receive even a confirmation of my inquiry. I followed up by phone and was told by a very snippy female that my inquiring was under review. Over a week later, I had to call again for the final result. They'd come to a decision, but hadn't bothered to let me know what it was! The item I ordered was not square... it fell within their 1/16" +/- measurement, but that's pretty sloppy work in my opinion. The item should have been square. Not at all impressed. UPDATE: I received a call from a service manager who apologized for their lack of communication and offered to re-cut the piece at a reasonable discount. I appreciate the reconsideration.

Great job and the best communication I've had.

We purchased a custom sized arched mirror and in some of the photos on the website I had seen the mirrors had pre-installed mounting hardware on the back of it which would allow you to install it without visible clips. When I received the mirror, it had no such mounting hardware and I had a useless mirror I could not install. The only option apparently is to purchase the ugly clips separately, which is pointless because we do not want the mirror if it has to be installed with an ugly jbar. The only reason we ordered it is because we wanted a clean look without the visible clips. We emailed them but they simply told me we had to order the hardware separately.