EZCare ClinicReviews of ezcareclinic.com

Be careful if anything goes wrong they are highly unlikely to refund your money . I was with them for years and all of the sudden I can’t get my prescription and they said sorry no refund - The people that work there and the doctors are good people, I was just surprised after all these years they would not refund me. I still recommend them they came through for me for a long time for me .

Not a good service!

I've used EZCare to schedule 4-5 doctor appointments, and it's such a hit-and-miss experience. Most recently, my card was charged $59 more than expected, and since I didn't screenshot the payment screen, I won't be getting that money refunded even though I am positive that my checkout total was less than what was charged. I was never sent a confirmation of payment email. I can live with that. But combined with the terrible service, it's an incredibly frustrating experience at times. Sometimes I have been able to get an appointment, and everything goes fairly smoothly. Sometimes it's a complete headache to try to go back and forth, emailing, calling, and waiting for someone to contact me a week after making payment and scheduling an appointment, and the time slot you select upon checkout is never honored. The website patient portal is useless. Even though I've had several appointments through this service, there is zero history of it in my online account. Every time I pay for an appointment, they have me go through the paperwork and verify my ID as if I'm a new patient. I don't know what the deal is with them, only that sometimes their service is fine, and sometimes it's so terrible that I've had to reverse charges because I simply cannot schedule/obtain the services I paid for.

Easy to make appointments/ doctors are almost always over half hour late to appointment and seem to rush me off the phone.

I have used them 2 times. Both times there was HUGE issues getting medications and it’s taken 2+ weeks each time for them to get their s**t together. It’s always an issue about which pharmacies can actually take their online prescriptions. Then, if the pharmacy does not have it, you might need to change pharmacies again. If you finally find a pharmacy that can accept, GOOD LUCK IF YOU NEED ANY MODIFICATIONS FROM THE ORIGINAL SCRIPT! I still haven’t gotten my most recent medicine because I changed my mind after reading up on side-effects that I wanted IR instead of XR. Now, I get it. Sure, takes some time to update this stuff.. but I let them know same day just an hour after my appointment! So that was on the phone, silly me no paper trail, just verbal confirmation. Fast forward a few days later, hadn’t heard anything back. I email them to confirm, they were like “oh, nothing was added to your account about that change.” Okay, fine, one human error I can forgive. Again, I receive confirmation this will be forwarded to my doctor ASAP and they marked it “important” or something so it could be expedited. A few days later, still silence on all fronts. I text them this time, I get another confused “oh, well we never got this request” so again, I ask to get confirmation this request is received, and will be reviewed by my doctor. I don’t know if this will ever be resolved at this point. I’ve been through so many people and communicated across all platforms with them and have the paper trails. At this point, I just want a refund and I’ll just go to a real doctor! ***edit: After threats about refunds and calling them out for the BS reviews on their site (says their review on yelp is 5 stars, on yelp it’s 3.1), it magically got fixed in under an hour.

Tl;dr: I had my 1st ever app't w/ a psychiatrist & felt scammed. We met via telehealth. I called ahead to confirm this was ok since I had been referred for med. management & was unaware you could practice med. management over telehealth. They confirmed it was ok. I scheduled my app't for days after I was due for a med refill. It was an "as needed" med; they requested to reschedule - they had to wait 28 days after I pick up to my meds per DEA laws. I said no problem & used the herbs and meditation techniques f/ members of my care team to get through the gap in meds. We met online. When he connected, he didn't have his vid on. I asked if he checked his vid settings. He said it gave him trouble all day, but he called several times. I wondered why he called - we were already connected online, he could see & hear me & I could hear him. I told him I practice professionalism at work & don't check my personal phone but every couple hours for urgencies. He said I had an app't with him. I told him exactly, so now would not be the time to sit on my personal phone at work when we were connected to our app't. It was weird. I provided my medical documents & the referral from my family Dr. I gave the info my family Dr. advised me about regarding meds I had tried & meds we found to be successful in treating 6 of my diagnoses. I showed him my physical prescription bottles - my family Dr. had recently changed dosage of one of them & I straightened that out w/ my family Dr. After providing the info my family Dr. gave me, he told me we were not a fit; I was taking 2 controlled meds which he thought would be better managed in person. I told him that's what I thought originally & why I called ahead to double check. I also told him I felt stressed & anxious about the inconsistency of med. care lately - par for the course w/ a stress & an anxiety disorder. He apologized & offered to follow up with me within a couple of days regarding reimbursement for our $195 10min. appointment. I hadn't received follow-up, so called the clinic days later to check reimbursement status. They said he sent discharge paperwork. I said that was consistent w/ what he & I talked about. I hadn't received it yet & requested they send it to me. They said they already had & they would again; still haven't received. I also informed them my clinic regularly discharges patients; if they have circumstances change & need to resume services, we can readmit them. I told them I coordinated with my family Dr. to stop taking 1 of the 2 meds I talked about with the psychiatrist since it was only minimally effective, so it would just be 1 med remaining on the referral. That was when the rep. informed me that he discharged me because I was "exhibiting high drug seeking behavior", so they would not readmit me. I was completely shocked; I don't feel it requires an MD to understand that 30 years of trauma, abuse, and neglect could cause related diagnoses. The info he asked for was consistent with the info my family Dr. gave me. So, I Googled what "drug seeking behavior" was. It said things like: needing to make app'ts urgently/at days end, calling regularly, requesting specific meds & not being open to alternatives, dressing in an odd manner, "Dr. shipping", coming from out of town, etc. NONE of this occurred at all in any way it could be construed. I have the same Dr. & care team for 7+ years. I dressed in a plain tank top & pair of cotton shorts, it was over 100°. I went with the flow when the clinic needed to change the app't. I showed openness to other meds/ non medicinal care with my regular therapy, PT, ND, & GP having had me try 30+ combined treatments. I called about the reimbursement during normal biz hrs. The app't occurred in the town I live. They still ghosted me about the reimbursement & treated me like a criminal in the process. UPDATE TO REPLY: Thanks for the kind sentiments. I've been in touch with my regular, trusted care team. The reply mentions the "two" controlled substances; my review states it has been reduced to ONE due to minimal effectiveness of the other. I had also informed EzCare about that when I called inquiring about reimbursement & was told I was "exhibiting high drug seeking behavior", which was not addressed in the reply. What a damaging, unprofessional label to place on someone having the courage to reach out for help, especially when it is baseless, for it to just be under rug swept in the reply. It seems like EzCare does not pay attention to their patients. Yes, please do contact me at your earliest convenience. ADDITIONAL UPDATE: EzCare reached back out & was compassionate, understanding, validating, & apologized. Refund processed. Assuming follow through, they stated details for which they intend on taking necessary action to ensure future clients feel care & compassion regardless of fit. Updated rating from 1 to 3 stars. Thank you!

I appreciate the kindness. Thank you

Knowledgeable and professional staff. On the other hand the service is pricy and doesn’t accept health insurance