EZCare ClinicReviews of ezcareclinic.com

I Organised an appointment having chosen the time slot from the website. After having 2 completely different times confirmed, I was given an appointment with Chelsea Ozignoh for 2.30pm, the time I requested. They say the doctor will arrive anytime up to 25 mins late. At 3pm still no sign, so I called and after 10 mins got through. They told me to wait another 15 mins, which I did, still no sign. So I called again to ask for a refund - they told me the Dr had technical issues and they still might join but couldn't guarantee when. Having had to take the time off work to have this appointment, which was really important as I have run out of medication, I couldn’t wait any longer. I have wasted time for no reason. I asked for a refund which I am told May take 30 days. Very disappointing service and reaction to the Dr no-show.

I was under a medication regimen from Dr. Reichman. All of a sudden, he is no longer with the company and apparently there is no other provider for my state. EzCare advised me to "check back in a couple of WEEKS" regarding provider availability. What a joke! A lot of these medications cannot just be skipped for weeks or go off of cold turkey.

I initially wrote a positive review for this clinic but I take back everything I said. After paying for an appointment, I showed up at my virtual appt and waited an hour with no doctor ever appearing. I contacted customer service and they rescheduled me for 2 days later. I once again showed up and waited an hour with no doctor showing. I reached out to customer service multiple times over 2 days asking for my money back and they are now ignoring me. DO NOT USE THIS WEBSITE IT IS A SCAM.

I made an appointment for one time and got a text back saying the appointment was changed to an hour earlier because that was the only time available. That time didn't work for me. I texted the number given and they sent me back a canned message saying I could log on any time up to 25 minutes after the appointment. I clicked the link to log in and the doctor wasn't ready until 2 minutes before the original appointment. I clicked the link when they told me he was available and got a blank screen. I called Support and was told the doctor would call me. He never did. Now I am trying to get a refund. Don't waste your time or money. Then today, I received an email scheduling me for an 11 AM appointment. No one called before to ask if that worked for me, they just scheduled me. The NP, Kendall, was very nice but gave me a questionnaire and told me I was not a candidate. That questionnaire could have been emailed to me and I could have saved $200. This was an absolute scam and I am not pleased. My review will stand. Finally, Ethan Smith from Medvidi emailed me and said the provider reviewed my history, medications, etc and made a recommendation. I am a medical coder, and the short amount of time and quick review the NP did does not warrant a $200 bill. His final response was to tell me to call a number to dispute - which I did and they hung up on me. Do not waste your time or money with these people! Scammers and con artists.

Make sure you are not scheduled with Dr. Jimmy Reichman. Not only was he 50 minutes late, but only prescribed me one of my medications and of course the team is doing absolutely nothing about it. I can have a seizure without and have in the past. I called the team and they tried telling me that I’d have to make (and pay $169 for AGAIN) to get my other medication. Just stay away from these people altogether. By the way he did not prescribe my other medication because it was at my mothers house, 10 minutes away, and he literally said he couldn’t wait after having me wait 50 minutes late and MEDvidi sometimes sends my prescriptions in as Schaeffer (maiden) and sometimes sends it in as Ercolino. Since this particular medication hadn’t been sent to the pharmacy under Ercolino (married name) he asked me to VERIFY that the prescription was going to me. Just bad vibes right off the bat and the funny thing is I chose him because he had many good reviews.

My emotions and mental health were not important to EZCare. I have compound ptsd and have had the same female dr since the beginning. My dr was not “available.” The one request I had was to not have a male doctor. It is a trigger for a reason. That was not important to them. They ignored my request and assigned a male doctor. I told them this would not work, FOR MY MENTAL HEALTH, I needed a female doctor. They told me no worries. The next day, I get a phone call, it is a male doctor— AS A SURPRISE PHONE VISIT. He was also offices out of Austin which is too far away for my controlled meds for me, in Houston- the pharmacies here are REFUSING to fill because it is too far away. The ones that would, are out. I have used EZMed for 6 months. They do not use video calls, as they are supposed to, the doctor’s visits are a joke, lasting less than 5 minutes. It wasn’t that bad when I had my assigned doctor, she made it a point to get health history and such. I also paid extra for “better script management.” This has not happened. They ignore my requests. Im on week 3 of no meds and am at a serious risk of stroke from cold turkey removal of medication. They will not answer me back. They do not care for your mental health. It took a lot of mental and physical stress to get me to write a review online. PLEASE, please do not trust your mental and physical health to this company. They are not here to help patients, they are of course, as they have reminded me now, a business. They took my money, have ignored my requests for help, ignored the one trigger that I told them was the MOST important and have left me without my medication and have refused to change the doctor to a closer doctor and have refused to answer messages to correct this issue.

Failed to honor an appointment time they listed on their website as available and tried to reschedule it during the middle of a normal workday. Was told to wait upwards of two weeks for a refund. This is a scam do not give your money. These people list times they know they don’t have available charge you and then don’t honor the appointment.

Can’t get my prescription and it’s a nightmare to get things sorted through their customer service line. I have called 5 times and have been without my medication for 4 days now. UPDATE 7/25: I just checked my statement and I was not refunded. However I am changing my review to 2 stars because although I did finally get my prescription, it took a lot of hoops to and unnecessary extra time to get it UPDATE 7/26: I’m changing my review back to 1 star because now they are trying to cover up their lie about refunding me and when I brought it up in an email they called it a typo. This company does business in bad faith and I wouldn’t recommend dealing with them