EyeQueReviews of eyeque.com

Response from EyeQueOct 18, 2021

Hello Paul, We are happy to have been of assistance! Please feel free to reach out again with any other questions you may have.

Response from EyeQueOct 18, 2021

Hello WS, Thank you so much for the kind words! It is important to us that our service does not end after purchasing our products. We are here to assist with any questions and/or difficulties that any of our clients may encounter, and we will utilize any and every resource we have in an effort to help them reach their goal of obtaining reliable EyeGlass Number (EGN) and ultimately achieving clear vision once again. We are elated to know that we have succeeded in doing that with you. We appreciate you and your support of EyeQue. Please feel free to reach out again anytime - whether it's a question you may have, or just to say hello.

Response from EyeQueOct 18, 2021

Hello Richard, Thank you for your review. I'm sorry to hear you are not happy with your EyeQue experience. Taking a look at your results, I saw that you generated an EyeGlass Number (EGN) after your 3rd test. If you still wish to return the unit, please contact our support team with your order number, and one of our agents will assist you.

Response from EyeQueOct 12, 2021

Hello there, Thank you for your feedback regarding the VisionCheck. I'm sorry to hear there was some difficulty with the sensors. Please be sure to use light taps with the pad of your fingertip when using the 1st and 2nd sensors, similar to texting. Pushing down or applying pressure will result in sporadic or no movement at all. The 3rd sensor is activated by keeping your finger on the sensor for 2-3 seconds (again, no pressure) then you will see/hear the motor rotate the slits in the eyepiece to the next meridian. As for the test, we understand that it can be quite frustrating considering the amount of time it takes to complete each eye. However, it is important to test at each angle so we can detect/provide measurements for astigmatism correction, if any. If you'd like additional assistance with the device, please feel free to contact our support team at [email protected].

Response from EyeQueOct 12, 2021

Hello Karl, I'm sorry to learn that you were not satisfied with your experience with EyeQue. The only communication I found was regarding insurance, and unfortunately, our products are not currently covered by any insurance plans. Hopefully in the future this will be a covered benefit.

Response from EyeQueOct 13, 2021

Hello J Pike, Thank you for your honest feedback. We're sorry to hear that you are unable to use the VisionCheck2 with your current phone. The agent you were in communication with mentioned that any iPhone model 7 and newer would work with the VisionCheck 2 app. It is unfortunate that were are unable to support earlier models as Apple is no longer supporting them. We don't want you to feel like you are stuck with a product you are unable to use, so I will be contacting you separately to discuss a return.