Eyemart ExpressReviews of eyemartexpress.com

Rude and unprofessional sales associate.

Price and service

Eyemart Express provided one of the most frustrating customer service experiences I have had in years. I discovered that I was over a year overdue for an eye exam and prescription renewal because nobody from their office contacted me to schedule an appointment. When I sat down with staff to review my information, we found that my email address, mailing address, and virtually everything else on file was correct. The only outdated information was an old cell phone number. Rather than acknowledging their failure to maintain contact or accepting any responsibility for the situation, one employee immediately began shifting blame onto me. Unfortunately, that unwillingness to accept accountability seemed to reflect the overall culture of the office. Every problem was someone else's fault, every question was met with resistance, and basic professionalism appeared to be optional. The second incident only reinforced that impression. On the day of my appointment, another medical appointment unexpectedly ran late. I called approximately fifteen minutes beforehand to explain the situation and ask what my options were. What should have been a simple conversation turned into an exhausting exercise in trying to obtain a clear answer. It took far longer than it should have for staff to explain a straightforward policy, and I was left with the impression that helping customers was more of an inconvenience than a priority. What bothers me most is not that mistakes happened. Every business makes mistakes. The problem is that nobody seemed interested in fixing them. There was no ownership, no concern, and no meaningful effort to provide a positive experience. Instead, I encountered defensiveness, poor communication, and a level of indifference that was honestly remarkable. If you are looking for an eye care provider that values professionalism, accountability, and customer service, I would strongly recommend looking elsewhere. My experience with Eyemart Express left me feeling less like a patient and more like a problem they wished would go away. The eye exam may be quick, but the frustration of dealing with this office will likely stay with you much longer.

The Eyemart Express website is a convenient and economical way to shop for and purchase eyewear. The upload feature allows easy transmission of the prescription. The website could be tweaked a little inasmuch as my order information was lost when switching between the pages of the form.

Anastacia at the Harbison location in Columbia, South Carolina is the absolute best!!! Every time that I approach her with a concern or question, she handles it promptly with ease. I would definitely recommend using this location.

they have a great selection, but when I had to return glasses for warranty issues, it took forever to get them to respond, and then they were out of stock on my frames so I had to get a refund, which didn't help me out at alll.

Beware of upselling on items you did not ask for, nor need. It's happened to me twice & I'm glad I questioned the charges. When I did, I got push back & attitude.

I've been going through a very difficult year as a single father raising two children—a 13-year-old daughter and an 11-year-old son. Since last year, I've had to limit my work hours because elementary school now gets out at 2 p.m., and my kids come first. Money has been tight, I've lost family members, and my closest immediate family lives in New Mexico. On top of everything else, I lost my good pair of glasses and was left with a broken pair. Being stressed and unable to see clearly made an already difficult situation even harder. I took my glasses to another company to get repaired, and they ended up breaking them further and charging me $20. Thankfully, Eyemart Express came through for me again. Alizjah went above and beyond to find the one pair of frames his store had in inventory that would work for my replacement lenses. Because of his help, I can see again, drive safely, and continue doing everything I can to keep a roof over my family's head. With rent due and so many challenges right now, this truly gave me hope when I needed it most. I also want to thank Tara, who helped me the last time one of my kids accidentally broke my glasses. This is the second time Eyemart Express has saved me from a stressful situation, and both experiences have reminded me how much great customer service can mean when someone is struggling. Thank you, Alizjah, Tara, and the entire Eyemart Express team. I will always come back to Eyemart for my glasses and recommend you to anyone who needs quality service and people who genuinely care.