Eyemart ExpressReviews of eyemartexpress.com

My Wife and I stopped by the Bangor, Maine store for new glasses. That was July 18 and today is August 14. We both ordered glasses that needed to be done outside the store. A week later our glasses arrived. Mine did not have Transitions and my Wife's did not have anti-glare. They were sent out again. On August 5 I received a text saying my glasses were ready. I call the store and ask them to ship me the glasses. They said they would. 9 days later and I still don't have them. I called the store asking where they were. The person I talked to said my glasses were still there and told me they would ship them out immediately. Now I wait more. I've never had such a hard time getting glasses. Today makes 30 days since I ordered new glasses. Still no glasses. I called AGAIN on the 13 and my glasses were still in store after I told them 2 or 3 times to ship them to me. They were shipped out and I got a tracking number. I got a message yesterday saying they had been delivered to my home. After work I check the mailbox and no glasses. I call the store again asking where they were sent. The address he had sent them to was not my address. Now I have no idea where the glasses are. I'm about to give up on them

This is for Lori, at the Hilliard Rome EyeMart in Ohio. Wow… My fiancé wanted to schedule an appointment for tomorrow for an eye exam. After submitting the request Lori from EyeMart called and left a VM letting us know he submitted the wrong insurance card.. well she thought she hung up.. Turns out Lori “can’t believe” that at 25 years old he doesn’t know how to submit his insurance. She then goes on to laugh to her coworker claiming “he must be on Medicaid” and “what is he just dumb”. I’m truly shocked that this lady talks this way about patients behind their back. Well Lori, if you must know he hasn’t had insurance since 18 years old and finally got a job that offers insurance to update his vision prescription. So sorry if he sent the wrong card to you. His glasses are literally broken and 7 years old.. it’s already nerve wracking trying to book an appointment when you haven’t had care for that long and now YOU just made it worse. So for anyone who reads this don’t book an appointment here if you have Medicaid, the staff will laugh behind your back and don’t even think about making a mistake if you’re 25 years or older, Lori will snicker with her coworkers about how “dumb” you must be. Truly disgusting behavior from Lori. Grow up.

I loved the variety of frames and options. It was easy to order and had very fast service. Very convenient.

My friend took me here to get my prescription filled and she paid cash. They were done in 21 minutes, adjusted them on the spot for me, told me to come by for any help, adjustments, questions, or whatever they can assist with. Super easy, nice, and friendly staff.

A couple of weeks ago, I had an eye exam with Dr. Tonya at Fick Eyecare in Clarksburg. I needed to get new bifocals, and I popped in next door to Eyemart Express to get a quick ballpark of the cost. Michael K was very helpful giving the information I needed. Not having time that day, I told him I would come back yesterday, as I would be in the area. Michael smiled when he saw me come through the door. We discussed my likes and absolutley nots for the frames, then sat down to whittle through the possibles. He was very helpful sharing his opinion with the last few. He also shares the cost, and the savings if I got a second pair - which I did! Megan W. made my glasses, and they were both ready in about an hour! Michael adjusted them for me to achieve the perfect fit, told me how to care for them properly, found cases I liked, and I was on my way! The total time from walking in to leaving with a smile on my face was about 2 hours. I have had reading classes since I was in 9th grade, and bifocals since 10th grade. I have upgraded a few times over the years, and it was always with my eye doctor and glasses store. But I moved to this area recently, and knew no one. Meeting Dr. Tonya was a fluke, but it worked, and Fick Eyecare works with Eyemart Express. The two make a great team. 5 stars for Fick Eyecare and staff, and 5 stars for Michael K. and Megan W. I can now read again and look up and see clearly the world around me with my old fashioned new pairs of bifocals!

First time to order glasses online, the price was great and so much cheaper than buying in the store

The ordering process was quick and easy. The price was great as well. I received a message that my order shipped the same day.

The lady that helped me her name was Tracy she was very professional very kind and fun to talk to I vote her for employee of the month . Willie Honomichl.