Eyekepper Reviews | Read Customer Reviews of eyekepper.com

EyekepperReviews of eyekepper.com

3.5288 reviews
Vision & Hearing
113 Barksdale Professional Center, Newark, Delaware

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Eyekepper

About Eyekepper

At Eyekepper, we are dedicated to providing the finest eyewear solutions, specializing in prescription titanium, metal and metal-free glasses.Our Vision:Eyekepper envisions a world where everyone can enjoy impeccable vision, regardless of their unique needs or style preferences. We believe that eyeglasses should not only enhance your vision but also complement your individuality, offering a perfect blend of function and fashion.Our Expertise:Eyekepper is at the forefront of eyewear technology, with a special focus on titanium glasses and metal-free frames. Titanium is renowned for its exceptional durability, lightweight nature, and hypoallergenic properties. This makes it an ideal choice for individuals seeking eyeglasses that are not only comfortable but also long-lasting. Metal-free glasses, on the other hand, have redefined durability, presenting an innovative solution to the fragility woes commonly associated with traditional hinges. Our Product Range:We offer a diverse and carefully curated collection of titanium and metal-free eyeglasses designed to cater to a wide range of prescriptions and style preferences. Our experienced opticians and eyewear specialists work tirelessly to create glasses that not only meet your visual needs but also elevate your fashion quotient.Your satisfaction is our top priority. We are here to address your questions and concerns.

Eyekepper (eyekepper.com) has 288 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: eyekepper.com
Website: eyekepper.com
Category: Vision & Hearing
Location: Newark, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Eyekepper reviews

288 approved reviews, newest moderated first

Regina
Jul 31, 2023
Eyekeeper Unscrupulous Company
One star... ease of ordering. Product not as advertised. Lenses do not transition and frames crooked. Opted to return the glasses. Post office was unable to issue a return label because the address provided does not exist! Shipping would have been only $1.99! Forced to go with option accepting a 30%refund. Full refund claim minus shipping is very misleading. Eye glasses are in the rubbish where the product belongs. Beware this company has unscrupulous tactics.
Response from EyekepperAug 1, 2023
Dear buyer, We apologize that our glasses didn't satisfy you. Sorry that the solution can't meet your needs. We have issued a full refund and the money will go back to the original payment. The speed of the refund depends on your issuing-bank. Please check it. Best regards.
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Roy R.
Jul 26, 2023
Pretends to ship from its UK warehouse…
Pretends to ship from its UK warehouse but they are chinese and send from CHINA which i specifically didn't want
Response from EyekepperJul 28, 2023
Dear buyer, Sorry for all inconvenience. Because we have a large range of products, not all of them are stocked in our UK warehouse. The product you purchased was shipped from an overseas warehouse as it was not in stock in the UK. We apologise for the long wait. If you have any questions about your order you can contact us by email. Best regards.
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Jane J.
Jul 20, 2023
Received the glasses.
I have received my glasses. They're OK, good for the price. I ordered 6 pairs, do the job fine.
Response from EyekepperJul 22, 2023
Dear buyer, Your order is still in transit. We send the tracking number and tracking link to your email. Did you not receive it? We did not receive your email in our inbox. We have contacted you through the email you filled in when you purchased. Please check it. Or you can also contact us at [email protected]. Best regards.
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LdK
Jul 18, 2023
Dit is geen Nederlands/Europese webshop.
op hun webshop ( nl.eyekeeper.com ) is de taal in het Nederlands, de valuta is in Euro, maar ze vermelden niet dat ze de bestelling van buiten de EU zullen verzenden. Ik realiseerde me net dat ik een fout heb gemaakt bij het bestellen bij hen, ik heb geprobeerd het te annuleren voordat het werd verzonden, maar ze negeren gewoon mijn verzoek en gaan door met verzenden. Ik heb contact opgenomen met hun klantenservice, maar ze vroegen me alleen om de bestelling te accepteren en zouden me 20% refund geven, wat belachelijk is! Ik wil mensen waarschuwen, dit is geen Europees bedrijf/website, bestellen bij hen betekent dat je hoge douanekosten plus btw moet betalen.
Response from EyekepperJul 19, 2023
Beste koper, Staat u ons toe het u uit te leggen. Onze website is gericht op klanten over de hele wereld, dus er zijn pagina's in het Nederlands. Onze producten worden verzonden vanuit verschillende magazijnen, sommige zijn lokale magazijnen, sommige zijn overzeese magazijnen. Wanneer u contact met ons opneemt om de bestelling te annuleren, is de bestelling al verzonden. Het is alleen dat het trackingnummer van de bestelling niet is ingevuld. We hebben veel bestellingen verzonden naar Nederland. Maar er is geen sprake van het in rekening brengen van douanerechten, de betaling die u doet in de winkel is voor de gehele bestelling. Als er een verzoek is om douanerechten te innen, kunt u ons een betalingsbewijs sturen en dan vergoeden wij graag de kosten voor u! Wilt u wachten tot het pakket arriveert voordat u een beslissing neemt? Als je het leuk vindt, mag je de bril houden. Als je het niet leuk vindt, kun je gerust contact met ons opnemen.
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Christine
Jul 17, 2023
3 weeks later still no glasses, please refund
3 weeks later still no glasses, followed shipping as requested. Said they had been delivered by Evri NEVER DID! Then told lost by Post Office. I have requested a full refund.
Response from EyekepperJul 18, 2023
Dear buyer, Sorry for the inconvenience caused to you. We didn't expect the parcel to be lost. We have issued a full refund. All refunds will be credited to your original form of payment. The actual time may depend on the processing time of your bank. Please wait patiently. Best regards.
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Maureen D.
Jul 16, 2023
Buying was effortless
Buying was effortless, website easy to navigate. Plenty of choices of styles and colours. Love my new glasses and just 1 week from order to receipt. My 2 yr old Grandaughter loves them more than her own glasses. Thank you for great service.11/07/23
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Nigel A.
Jul 14, 2023
No glasses 6 days after placing order
No glasses 6 days after placing order. Wish I had known they are coming from China as I do not like buying goods from China an oppressive regime.
Response from EyekepperJul 17, 2023
Hi, Sorry to make you wait so long. Because the glasses you purchased are not in stock in our local warehouse, they need to be shipped from overseas warehouses. Your order is expected to be delivered within 7-10 days. Could you please wait for a few days? If there is no any progress,please feel free to contact us.
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Szymon F.
Jul 12, 2023
Good quality
* Quick response * Good quality * Original design * Nice price!
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