EyekeeperReviews of eyekeeper.com

this is a trustworthy reliable company, I had a problem with an order and they immediately replace the order,I would recommend them to anyone who wears glasses,

When I contacted the team to let them know I didn’t receive my order, they revealed to me that it had in fact been sent to my previous address( my mistake entirely). However they very kindly offered to either refund or replace my original order much to my surprise as I had considered it “ lost”. Full marks for great customer service.

Having been bombarded with emails tempting me back for a repurchase, I thought why not, I've bought from them before and as far as I remember I had no problem, so I placed an order for the exact same glasses expecting to receive them within days. However this time I received no email to say 'review your purchase', 'order confirmation' or 'shipment on its way', instead the payment was taken and I am left wondering what is going on. I got in touch with Eyekeeper and received this response 'Expect another 1-2 weeks for delivery. If there is no any progress, please feel free to contact us'. Had I known that my order was on a slow boat from China, or read the reviews, I would have bought elsewhere. For some reason I thought the glasses were being sent from the UK but 2 weeks later I am still waiting and beginning to get concerned that they may not come at all. I will not be buying from this company again and would not recommend. Buyer beware! ...........In response to their reply, why wasn't I informed, at the time of purchase, that the glasses were out of stock, if I had known they would take 3/4 weeks to arrive I would never have ordered them, really disappointing. UPDATE... I would like to add that once I had notified Eyekeeper of the issue, I was kept well informed of all shipping and delivery progress and the glasses did arrive in time for Christmas...thank you.

Überaus schnell, mehr als freundlich, sehr entgegenkommend und beste Qualität - Kontakt absolut empfehlenswert. Völlig unbürokratische und kostenfreie Hilfe und Unterstützung für meinen 89-jährigen Vater - größte Aufmerksamkeit! Vielen, vielen Dank.

I like the glasses, they are stylish and comfortable and a very good price.

fast service, great product

Specs are okay. Cheap and plasticky, which is what I expected for the price. It's not made clear where they're sent from though. They took a couple of weeks to arrive from China (as evidenced by packing slip).

I was not satisfied about the color of the glasses. It was resolved immediately with compensation. So now I remain a customer