Eyeglasses.comReviews of eyeglasses.com

The prescription was incorrect, and I have sent them back to be corrected. As of this date no one has contacted me, either by phone or e mail, despite the fact that I have left two messages in each format.

Order #AZ-8673. On Sept 1st, I ordered three pair of glasses for trial. It is now Sept 15th and I have still not received them. Tracking record shows they were shipped via snail mail Sept 8th, that was eight days ago and still no glasses. My dissatisfaction began when I was told one of the pair of glasses I ordered was no longer available. If I had know this ahead of time I could have ordered a different pair and had at least three to try on. I recommend updating your website. Whenever I do finally receive my glasses, I sincerely hope one of the two remaining pair is to my liking, because with how long it takes, I won't be inclined to order any others. Much faster just to find a pair I like at a local store.

No one ever responds to phone - email or text? I had questions? One pair of glasses were the wrong size and frame style. The other has changed since I last ordered and questions about this were not answered.

This is the 3rd pair of eyeglasses I ordered from Eyeglasses.com (1st & 2nd pairs from a few years ago were great.) But this time around, it’s been quite a disappointing experience. When I received my glasses in the mail, the frame was very crooked. I went to my local optical store to try to have them fix the frame and adjust the temples with no success. Finally, I called the Customer Service phone line for Eyeglasses.com. CSR on the phone was helpful and informed me they would swap out the frame and ship it back to me via UPS Next Day. So I shipped the glasses back to Eyeglasses.com. About 10 days later, I finally received my glasses. I realized they did not replace the frame but rather just repaired it, and left and right temples were different (same color but different styles). I always like the selections and affordable prices at Eyeglasses.com. So I went ahead and gave it another shot. Again, CSR on the phone was helpful and offered me a discounted price. I ordered my 4th pair from Eyeglasses.com. Guess what? The bridge on the 4th pair was also crooked. Overall, it’s been a disappointing experience.

I'd give one star but both pair were perfectly round and just the right size. The issue is that both are also crooked when I put them on my face. No, it isn't my face. They sit lopsided. I was disappointed due to the high price I paid.

I got back frames with new lenses last week but can't see out of them to read or distance clearly. I have returned the glasses for re-do offered! Hoping it works the next time! Other than that I have no complaint as it was all easy to do at my end!!!

As of this writing you are not rated highly. My return was only partially refunded. You sent my order in multiple packages at different times but my return was only one label. So I returned items because of fit issues. Now I have to straighten out your return Dept because they don’t seem to be able to figure it out.

the quality of the eyeglasses is not good, sorry to say. it's too much of a hassle to return them so I am keeping them but for that price? they are so flimsy I don't expect to get more than a year out of them. so I am disappointed. you asked for feedback so here it is. I wasn't going to say anything but you asked so I am answering. not pleased with the quality