Eyeglasses.comReviews of eyeglasses.com

I had called and talked with Stephanie regarding Dark Tortoise Temples. It was to be corrected, but still received Light Tortoise..? Please reply to correct. Thank you

I received my glasses approximately one week ago. I immediately realized that I forgot to add the anti-reflective coating option to the lenses when making my purchase. I have since left two voice messages and an email inquiring whether I could add the anti-reflective coating now, but have not received any reply. The glasses are otherwise fine, and it was my oversight not to add the anti-reflective coating, but customer service is very much lacking.

No response was made to my support request!

Ordering online seemed to be pretty easy and prices were comparable to my local Visionworks with coupons. Fabrication and delivery were as expected. The frames were perfect. BUT, the lenses were made with 4 ERRORS in the prescription, so returned for lense replacement. I hope they turn out better this time.

Of the 4 pairs that I ordered to try on only one has arrived and it took several weeks for that one pair to arrive.

Customer service was awful! Practically impossible to talk with a human being. Seldom got through to office; random at best. No return calls when I left a message. I got the feeling that they were operating out of a bare bones location.

Been waiting over six weeks for my order.

I received my new frames promptly, as in past years. With my new frames were 2 flyers which offered FREE lenses for first-time purchasers of lenses. This seemed a good chance to try the lens service, but when I tried the code for the FREE lenses, I found it was "no longer valid." After much discussion, the best offer they gave me was 25% off. The flyer also listed the address for mailing your frames as,"Pittsfield, CT 02101" when the real address was, "Pittsfield, MA 01201." So I'm OK with frames from eyeglasses.com, but my attempt to buy lenses for the first time was not that pleasant.