Eyeglasses.comReviews of eyeglasses.com

I ordered frames shown as "low inventory, order soon!" on the website. After a week, I asked about the status and was told that the frames were not in stock but were expected within the next week. The following day, I received an email saying the frames would arrive 2 months later. I cancelled the order. I then placed a second order for frames-- again, shown as "low inventory, order soon." Again, after a week I emailed to find out the status and was told that they were out of stock but Eyeglasses.com expected to have them in another week. In both cases, Eyeglasses.com knew the frames were out of stock and were not sure when they would receive inventory yet never updated the site to reflect that. I called to ask why the website doesn't accurately show the inventory status and was told that it updates every 24 hours. This clearly isn't true as it's been 2 weeks since I was told the first set of frames would not arrive for 2 months and the status never changed (still showing as "low inventory").

Website is basically unusable. They have thousands of frames but adding a simply filter like "black" returns no results. Extra filters are added randomly and then cannot be removed. I would not trust my personal information to a site so badly programmed.

Worst Customer Service . I placed an order and after 3 months the order finally delivred and the order was wrong even the frames have scratched the Customer service do not reply to my emails or text messages and didn't answer the calls I have called them so many times . The Manager's name is Sam was so rude and I cant beleive how the hell this person became the manager he even ask me for more money. which i has to pay since he was not canelling my order and i have paid over $300.00 already My question was when will i get my frames His reply was after 3 weeks if there is no complications I got the snapshots for this conversation. I will never use this website to buy anythinng I hope this website shutdown soon Please don't use this website every again

The lenses were made incorrectly. Unlike other online Rx eyeglass stores, this company does not offer a full refund on glasses and leases that are defective, even though they say they do. They only offer 50%refund and 50% store credit. They also say they offer pre-paid return label, but they don’t. The glasses I received were cheaply made, the lenses rattled in the frames and felt like cheap plastic and were made incorrectly. Never will I shop here again. Buyer, beware!

Just like many others, I ordered my “in stock” frames in December, but I still don’t have them. It’s now March and they keep stringing me along saying that the frames have been backordered, and the manufacturer will have them at a later date. Well the thing is…these frames haven’t been produced in years! I asked them about that with the original delay, and they reassured me they could get the frames. So I waited. I had to contact them after the original deadline passed, which was February 29th. Then they stated it will be another month before they could get the frames…meanwhile I have no glasses and I used last year’s insurance to buy these. Unfortunately, due to lay offs in the tech industry, I no longer have eye insurance and now I have no glasses.

Had several conversations,e-mails to get my Rx & questions answered.Having a stronger prescription, wearing glasses since I was 8, and have had a dozen new prescription lenses. eyeglasses dot com is the first with lenses that corrected my vision to maybe 20/30 at best. Contacted 3 times,never reaching a person, left with leaving mssgs w/ order# never got a response.Unless your Rx correction is minimal, go ELSEWHERE.Horrible cust svc! Poor lense results!

Got all the way to the cart to look at the price as I am researching lens replacement companies. I saw a cleaning and alignment fee I did not ask for nor do I want. I am perfectly capable of cleaning my glasses. I emailed them about it and they informed me they "cannot" (they can, they just won't) remove the charge from my cart or tell me how to remove it causing me to not be able to order because I do not order with companies that charge hidden fees and then refuse to remove it or let the customer remove it. Another unprofessional "business" lurking around online. Looks like this company can only get orders if they pray on unsuspecting first time customer's orders. That's why I always check trust pilot and site jabber prior to conducting business.

I was laughed at by the ophthalmologist because I have a special prescription for one eye that requires some unusual techniques (they told me they could execute prior to ordering), lied to about when these had shipped out (whole process took over 3 weeks), and ultimately given the wrong prescription. Tried to settle it with them in the form of a discount / refund, but they weren't willing to do anything to rectify the issue. Will be disputing this transaction with credit card company, as I don't want to ever deal with these folks again. There's a reason they don't allow you to leave reviews on their website.