Eyeglasses.comReviews of eyeglasses.com

I ordered four pairs of glasses on the 24th of September. As of today, October 10th, I have only received two. I was told one pair was discontinued (why is it still on your website?), and the other pair just hasn't arrived. My current glasses are broken and I thought this would be the fastest way to replace them. I was certainly wrong about that. In addition, in looking up the glasses on other sites, I've come to realize I could have ordered them all for MUCH, MUCH less. I would definitely not recommend eyeglasses.com to anyone.

My frames were on back order forever and they never contacted me to tell me they were on back order again after the first back order date

I can’t believe that You have committed the ultimate mistake under the premises of a good and honest customer service … Please take a look at my returned “supposedly fixed right temple” on my glasses, and tell me that you did not realize that you have intentionally replaced my broken temple with a USED, Broken, Wrong color temple and then charged me full price of a new one …. Really … Really …. Really? I really wonder how you still employed and in business If you can’t do it right, then say it, admit it, and kindly remove your “supposedly fixed right temple” from my glasses, refund my money, and return my glasses ASAP. Unsatisfied smart and disappointed customer

I am very disappointed because the glasses arrived with an ugly and smaller case, the glasses do not fit in the case, in addition the case is not the original of the brand LIGHTEC, I have bought several glasses of this brand and always have their original case . It's amazing that I paid $ 163 for some glasses and the case is not original.

I ordered my glasses on Saturday. On Sunday, I contacted the company via email. By Tuesday I had not received a return email... so I called. Reached voicemail- and left a message. Called back two days later, reached voicemail again. I never received a call back or email. Received my glasses almost two weeks after the order. Paid for 2-3 day delivery. Will not order again

Eyeglasses.com is an atrocious experience. I ordered a number of items from them, which were in fact not in stock. They happily charged my credit card, and then later sent emails saying they were not in stock. This is unacceptable. If something is not in stock, they should not be charging my credit card. I replied to their email asking why they did this and if they had those items in different sizes or colors in stock. I've emailed them 7 times, and they have not yet responded. I can't remember a worse experience dealing with an online retailer. Stay away. Stay far away. Edit: It's funny how Eyeglasses.com wouldn't respond to me when I tried reaching out to them 7 times to fix these matters. BUT, they responded within minutes after I wrote a negative review. Shows you everything you need to know about them.

They deceive you by stating that you get a second pair of lenses with your order. This would imply that it is a second pair of usable lenses and it is not. The second set of lenses are completely useless as they are not a set of prescription lenses but simply non-prescription plastic lenses. As for your reply, no you don't advertise as you stated, you advertised as "receive a second pair of lenses free". I do understand the pattern as you state but your advertisement is deceiving.. enough said.

I wanted my money back after one bad experience. I was assured by a "platinum club" rep that my order was taken care of. To mail back the glasses I had and the replacements would be in the works. I got a verification they had received the glasses and I waited only to be told by the same person that I was supposed to call to start the process? ok, the process was started I read my rx to this person to be sure it was correct 3x. only to receive a notice, I thought was an error, that they needed my RX? After the second notice I called. This is exactly what happened to the pair I had to send back. I gave my Rx to someone I could barely understand and I had to return them. I'm not wasting anymore time on the phone or writing you people I want my money refunded to my Pay-pal account or I putting a complaint into paypal. Have a good day