Eyeglasses.comReviews of eyeglasses.com

They damaged my glasses and told me to find a local optometrist to repair the damages they caused.

Sent half the order and does not respond to emails.

Awful website. Awful service. The customer must leave a note at checkout when placing an order for a custom frame size, since they only display the standard frame in the dropdown menus. In the past they displayed all size options. What could possibly go wrong here? Surely, no one would overlook my note and just toss the wrong glasses in the box to be shipped to me. I choose frames, left a note at check out with the custom size as the web page stated, choose next day shipping which said it ships out in 2-3 business days (but didn't actually ship out for 2.5 weeks) and then finally got the wrong glasses delivered to me. I tried emailing customer help to sort out what went wrong and its been 1.5 weeks without a reply. I'm going to get a refund and then never use them again. I had previously been a customer for the last 10 years, they weren't always this way. Thanks for nothing Eyeglasses.com.

There was no rude conduct and the staff I spoke with was very agreeable to my complaint. What I am disappointed in is that my first order, for 4 pairs, although they had a record of it, was never acknowledged or sent or even responded to when I emailed. So i placed a second order 3 weeks later for 4 pairs of glasses, finally after about 2-3 weeks, two pairs arrived. Finally a week later I called to find out where the other pairs were. Apparently they had to come from Germany and it would be "a while" yet before they showed up. My first order gets no response, choosing the frames was very time consuming, and I spent another 2-3 hours choosing the frames again, only to receive two, yet paying for all four. This whole process has taken me over a month and with still no results. The young man I spoke to was very cooperative, refunded the two pairs I had not received, and promised to refund the two I am returning, but I am completely back in square one in my search for glasses. Had their customer service been decent and had they emailed me to say the other two pairs were delayed or had they apologized for totally ignoring my first order, I might have been more kindly disposed towards eyeglasses.com. Now I am frustrated with them and sick of dealing with their poor customer service.

Glasses prescription was not made properly, gives me a bad headache / dizzying to wear. No reply from customer support after multiple emails.

Shipping too slow. If the item is in stock (as was the case with my order) it should not take a whole week before shipping it out.

What Eyeglasses never received them..you got the money though

Had ordered the same pair of glasses three times before. Never had a problem. Ordered the same pair for a fourth time and brought it to my eye doctor to place proper lenses in. They could not get the screws to loosen. They tried again and then I tried. Screws did not budge and we stripped the screws. I called to see how we could remedy the problem. They said they do not deal with the public. That is funny because I am the public and they took my money. They deal with authorized dealers only, which is an eye doctor in my town that I have to make an appointment and pay money to see, just to fix their problem that they will not take responsibility for.