Eyeglasses.comReviews of eyeglasses.com

They sent me the wrong frame. I tried to contact customer service 3 times by email with NO response. When I finally got a hold of someone, they told me the one I ordered was out of stock. They said I could return it or just keep it and they will give me 25% off the frame. I just kept it since they wasted so much of my time and I needed glasses already. I'm still have not received my refund. Amendment: Once they processed my refund, they emailed me to ask me to amend my review. So yes, now I have my refund. If you have a problem with your order, write a review and you will get help faster than trying to contact customer service.

Bought 3 pairs to try on at home. Get email that one pair is in Italy and will take 3-5 days to get to the states. Fine, annoying but whatever, there's no huge rush. Hear nothing for 5 days (they did not respond to two emails for status update), so I call and they tell me actually the other two pairs were in Italy as well and now they're stuck in customs and it will be another few weeks before they have them. So just know that if you order glasses from this site, they don't actually have them and you could be waiting weeks for them if they ever come at all.

Ordered 2 Asian fit frames, one is but one isn’t.

I ordered prescription sunglass replacement lenses. I sent in my eyeglass frames. About a week later, I received my new lenses inserted in my frames. The only problem: The lenses were not at all what I ordered. Instead of sending brown tinted lenses, I received progressive lenses that gradually darken when outside. After calling customer service, they sent out a new pair of lenses for me to mount in my frames. I received the lenses and there was no way they were going to fit in my frames (which they previously had mounted the incorrect lenses). I returned the incorrect lenses, the lenses that won't fit in my frames and the eyeglass frame. A few days later, I receive an e-mail from "Steph" in customer service stating that it would be great if I could send the eyeglass frames to them so they could properly mount the lenses. I couldn't believe they could have lost my frames. I was also told that the progressive lenses I returned would not be credited because they were the lenses I ordered two years ago. After making yet another call, Steph checked again, and surprise, surprise, they actually did have the eyeglass frames. She made an insincere apology and said my lenses and frames will be shipped on Monday. I don't understand how an initial order could be so screwed up. Now, I need to make sure my credit card hasn't been overcharged because of this mess!

Worst service ever!!! I ordered my glasses back in December 2017. The online showed the frames as IN STOCK. I was notified a week later that they were in back order and would arrive 7-10 business and have them ready for me. It has now been 23 business days and nothing! I email and no reply! When I call I get the same reply, they will arrive this week and of course, nothing! Worse service, slow service, I am appalled at this customer service and way of dealing with customers who are paying over $400 for their eyewear. Will never deal with eyeglasses.com again! **UPDATE** This is just a bunch of lies to look like they care and/or are trying to provide customer service. #1 I have their email addresses saved so they NEVER go to spam. The last email I ever received from them was back on the 24th of December letting me know that the frames were backordered and would arrive within 7-10 business days. NO OTHER EMAILS RECEIVED EVER SINCE THAT DATE. #2 My account has my phone number on it so they could have easily called me or let me know of all this which they did not, the 5 times I had to call in and see what was going on with my order. #3 Their has been no discussion or emails about a discount or expedited shipping. I placed the original order with overnight delivery, so they are doing me no favors. WORST COMPANY EVER!

I placed my order on December 27 and as of January 15, I still do not receive it.

I paid for next day shipping. But it took over a week to process the order and get it out from the warehouse. I emailed 3 times to the support email and no response. Left voicemail, no call back. Finally called during business hours and someone helped me out.

Took almost 10 days for them to tell me something that was in stock on their website was unavailable from a vendor. They didn't do more than robo-message me as much and didn't rush the frames I ordered after. They didn't suggest a substitute either. I doubt I will ever order from this place again.