Eyeglasses.comReviews of eyeglasses.com

I ordered eyewear for which receipt was very time sensitive. I chose Eyeglasses.com because they had the fastest shipping turnaround. After a week, I called to find out the status of my order and was told that lab time could be up to a week (even though I ordered a monocle that was not prescription) and that my order would ship by the end of the week. Immediately after hanging up, I got an auto-email confirming my order...which implies that my order wasn't even being processed prior to my call! My order also did not ship by the end of the week, it shipped the following week and I still am awaiting delivery. As a result, I missed the timeline I needed the product for. In short...you overpromised and underdelivered. I'm not particularly happy...

Bad service.

TERRIBLE customer service! Back ordered frames cannot be cancelled. They simply ignore all requests for updates and also requests for cancellation. I ordered frames to be shipped internationally but since I am in a different time zone it is hard for me to call them. Be AWARE if your glasses end up on a back order - you will be stuck.

Didn't mention on the website that the certain styles I am ordering are back ordered. Then told me it will take "is expected within 7-10 business days." It has been three weeks and no updates. Nothing. They do not respond to order cancellation request through their website as if they directly go to trash. Very disappointed, will not buy from them again and will request others to do the same.

Returned my glasses because I was given the wrong frame size, and they turned around and gave me a partial refund. That makes no sense at all. I sent an email to customer service...now 4 times...to discuss the issue, but no response to a single email yet. I'm happy to get a different frame size or frame, since they have my prescription lenses...but for that to happen, I need customer service to respond. I will attempt to call on my day off on Friday to discuss, and hopefully they will show why they deserve 5 stars.

I was charged for glasses that I wasnt sent. I tried to call for customer service help and got a record that it wasnt available and I have emailed twice with no response. Still no refund.

sent wrong frame. unable to make phone contact. no response from email. desired outcome send correct frame and free return mailer

I contacted Eyeglasses.com this 8th Day of February regarding replacement polarized (G-15) lenses as speaking with Stephanie. Stephanie clearly stated that the price would be $79.00 for G-15. As I made a decision, I called her back for payment options. At that time I was speaking with another female who said the lenses were $179.00 (Polarized G-15). I said Stephanie stated they were $79.00. I later spoke with Stephanie regarding the aforesaid issue and she said she made a mistake. This type of irresponsible management hopes to snare the unsuspecting. We would advise everyone not to conduct any business at Eyeglasses.com. In fact, any Optometrist or any local Eye Wear business can supply the lenses at a more reasonable cost. *All information can be fully corroborated. * I can clearly corroborate verbatim via the audio conversation (Logged) that no errors or misunderstandings were made on my part. The audio is available to anyone wishing to hear it!