Eyeglasses.comReviews of eyeglasses.com

Horrible. You sent me fake glasses. I ordered black & got clear and purple frames.

Never received frames

Unfortunately, you sent two different pairs an neither fits my glasses. I was very pleased with the frames I ordered, but not that summers is here, I could really use some sunglasses.

No customer service at all! Glasses fell apart in less than 30 days, I contacted them twice and they have still not responded.

Disappointed. Website difficult to navigate. They were unable to fill my order since several frames offered on the website turned out to be put of stock. Selection very limited. Didn't like that I had to pay for return shipping on frames I ordered to try on at home. There are.much better options out there for purchasing glasses online.

Twelve days ago, I ordered four pairs of eyeglasses and paid for one-day shipping. I only received two pairs and they have not responded to my e-mail or my voicemail asking about the others. UPDATE: the second two pairs never arrived, customer service didn't respond, and I had to dispute the $800+ charge on my credit card.

Do not recommend - although the quality of eyeglasses I received was good, they refused to honor their 30-day refund policy on a pair of frames that I returned and I had to file a complaint with my credit card company to get it (which took forever). Their supposedly generous refund policy is all over their website, invoices, etc but is not followed in practice. They were also incredibly rude to me on the phone when I called (several times) to inquire about my refund before eventually I resorted to filing a grievance with my credit card. All of this occurred after waiting forever for glasses due to a back order. A giant hassle... not worth it and I would never recommend this company to anyone.

This company needs to organize itself, totally confused staff. They promised to send two frames (and charged me) of which I only received one. The delivery was supposed to be expedited for which I paid extra , and subsequently took a week. When I called and said I only received one frame, their employee Stephanie accused me of "losing" it, "Are your sure it isn't in the Box?" was her repeated question. I have ordered many pair of glasses online at other companies with no issues, their cuctomer service has been poor and even rude.