Tiffany J.
COMPANY OF FRAUDS!
I have been using this company for my sunglasses for the better part of 15 years. Before this last experience, I would and had recommended many people to their company. Now, I am not sure who is running the company, but they have no care about integrity, honesty, loyalty or customer service. I called on May 29th prior to placing my order and spending $30 to insure and express ship my sunglasses for my new prescription to be placed in. The questions asked were how long it will take, will they returned in time for my trip out of the country in 2.5 weeks and would it be beneficial to purchase the rush on the order in order to get my glasses back in time. The person I spoke with told me that yes, my glasses would be done in time and that if I express shipped them, they should not have any problem getting them back to me by the end of the next week. I immediately placed the order online and shipped them IN THEIR NEW CASE for protection THAT SAME DAY. I literally took them off my face prior to walking into the post office. I received confirmation of receipt 2 days later and was closely following the process online. On the following Sunday, I noticed that it said they were in lab 949 which I thought was a good thing, but then when it still said that 2 days later when the glasses were quoted as being shipped to me by the first representative, I attempted to call. The phone goes to prompts and then the prompt for online orders goes to voicemail. I tried for over an hour to get someone to answer their phone, then I called the store. I was told that the representative was going to find out what was going on and get back to me. At that point, I received an email from someone in response to mine sent earlier stating that it was going to take some time, but that my sunglasses would be returned on time as they were working on them. Two more days go by and no update on the location of my sunglasses, I called again, this time speaking with the same person as the online phone prompts go straight to voicemail. This is where the problems really began, I was told that I must have searched around to find out other prices which is why I sent my valuable sunglasses across the country, which no one should do. I just went to the company that is the only ones to have put prescription lenses in my sunglasses ever! How dare she tell me what I should and shouldn't do, I trusted a company, I clearly should not have. I was told they were trying to put the lenses in, but usually when there's an issue, things happen and frames get broken. Are you seriously threatening to damage my item? Now we are close to my travel and I need them back, she said that she would find out if they could be completed that day or the next and send them to my stopover location. Let's note that I had a coupon code, which she offered to give me a discount for the issues. Her solution was to take my coupon code OUT and apply the discount. This amounted to only slightly more for all of this hassle that I am dealing with. Why take the coupon code I rightfully had out?!? It only gets better, I then heard nothing back from her about my sunglasses, so I called back and spoke with a supervisor who was just as obnoxious. She supported what they had done and then told me that it was because of my prescription being strong that they were having issues. I later received an email that they couldn't do fit my lenses in my frames and that they were going to be sending my frames back, this was after saying that they were altering the frames in order to get the lenses to fit. Say what? I told them that they have no right to alter my property and that I give no permission to do so. When I received my frames back, they were completely damaged. The lenses can't even be seen through, the polarization was stripped off of the lenses in multiple places and the frames look shaved in places. Did I mention that my case was not sent back? Here's the best part, there is no way they even TRIED to put the lenses in the frames as there was still my makeup covering one of the screws with no interruption of a screwdriver. How did they get the screw out without either removing or interrupting the makeup? That's right, THEY LIED. That's not the only thing they are lying about, they claim to have a A+ on BBB. That is not true, it was revoked and they have an F. I just clicked on the link on the bottom of their website. Simply put... DO NOT TRUST THIS COMPANY!