Eyeglasses.com Reviews | Read Customer Reviews of eyeglasses.com

Eyeglasses.comReviews of eyeglasses.com

4.03,704 reviews
Vision & Hearing
191 Main Street, Westport, Connecticut

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Eyeglasses.com

About Eyeglasses.com

World’s Best Eyewear Store Tired of paying your eye doctor for overpriced glasses? Tired of pushy salesmen and limited selection? Eyeglasses.com has the world’s largest eyewear catalog. We only sell high quality frames from 300 top designers, and best quality lenses like Varilux. And we do it at 50% discounts from your local optical sources.We offer a “Perfect Lenses Guarantee”, 30 day returns without restock fees, free shipping, and great service. We even have a Replacement Lenses Service, so you can save your frames by mailing them to us for new lenses In business online for over 20 years, we are the leading source for online glasses. Don’t settle for less, and don’t buy cheap glasses online!Eyeglasses.com HomepageShop Men’s GlassesShop Women’s GlassesShop Prescription LensesEyeglasses.com began after our founder's life changing event, being blinded in one eye during a street mugging. For over 20 years, our mission is to support your story and your vision, because you have a tremendous impact on the people around you. When you buy glasses from us, we supply a pair to a person in need through our "Buy One Give One" campaign. We have also funded over 900 eye surgeries to cure blind people. Each person we touch with Our Give Back program impacts hundreds of others. Join our revolution, be our revolution, by being your vision.

Eyeglasses.com (eyeglasses.com) has 3,704 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Website: eyeglasses.com
Category: Vision & Hearing
Location: Westport, Connecticut
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 12% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Eyeglasses.com reviews

Showing 585 reviews with 1 star · Clear filters

Tiffany
Jul 22, 2018
This company sent me sunglasses that…
This company sent me sunglasses that we’re disgustingly used and bad smears of makeup on the nose pads. Clearly used.
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Dani
Jul 19, 2018
Still waiting for my "backordered"…
Still waiting for my "backordered" sunglasses that were to be ready in 2-3 days.... that was 2 weeks ago. Absolutely UNACCEPTABLE customer service!! Emailed and sent "chat" request 6 times for an update with no response whatsoever! Cancelling my order if I can ever get a response!! AND reporting to the Better Business Bureau!
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Tim
Jul 19, 2018
Prompt delivery
Prompt delivery. One of the few places that still has Art-Craft frames available. I will buy here again.
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sEVDALINA
Jul 18, 2018
Awful Customer service,
Awful Customer service,
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Cheryl
Jul 17, 2018
SENT ME THE WRONG GLASSES
SENT ME THE WRONG GLASSES, THEN KEPT THE CLOTH & EXTRA LENSES THEY 1ST SENT ME, VERY POOR, POOR CUSTOMER SERVICE & NO DISCOUNT FOR MAKING ME WAIT WEEKS!!! NEVER AGAIN WILL I EVER DEAL WITH THEM!!! TRY TO CALL THEM, YOU NEVER GET THROUGH TO S PERSON, THEY ALWAYS SAY "CUSTOMER SUPPORT IS NOT AVAILABLE" AND THIS WAS WITH CALLING ALL DIFFERENT TIMES OF THE DAY!!!
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Elizabeth
Jul 17, 2018
Awful customer service
The glasses were great, however I had questions about shipping and sent no less than 5 emails probably more and did not get one response. This email to send in a review is the first communication I received at all. The website shows nothing about them using USPS, this is however how my package was sent. It got lost and was sent from Il. back to Ma. and then back again. I emailed and emailed and emailed with absolutely no response. None. It was the craziest thing I have had to deal with from an internet based company. Internet based, yet doesn't return emails?
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Kate
Jul 17, 2018
They will not return my calls or emails…
They will not return my calls or emails for exchange. I’ve tried multiple times and still have gotten no response.
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MARCELO
Jun 28, 2018
wrong size 2 times
We bought a frame from Chile. The product arrived but the wrong size. We could only try to contact them by email but they did not respond to any. ------ For the second time they sent me the wrong size and they charged me more than US $ 245 in the understanding that there would be no cost. It is frustrating.
Response from Eyeglasses.comJun 29, 2018
We sincerely apologize for the issue with your order! We have sent an e-mail to you directly on how to proceed so that we can get you the right size at no additional cost to you.
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