Eyeglasses.comReviews of eyeglasses.com

It took two weeks from order to delivery of frames without lenses. Too long.

Not such a great experience. Difficult to navigate their website, so was unable to take advantage of the 15% discount they offer new customers. They didn’t respond to either of my two questions, one via email and one by phone. Shipping (both to and from the company) was painfully slow. I’ll think I’ll be doing business with one of their many competitors next time.

Update: I see their response and it's fine. It worked out on my end and I appreciate the quick refund. But still...a strange experience. Also, quite funny how they respond to TP but not to emails. I will take their response as confirming they will not recharge me. LOL ----Original: I ordered two frames, no lenses. After a week with no update I called and talked to a rep. She was very nice thankfully but she didn't make a lot of sense. She was explaining that the frames were backordered and would be shipped in a week. She offered to refund me and cancel the order, refund me and then be recharged when they ship or just wait. As the cost of the frames were cheapest on the net I opted to wait. She told me they sent me an email with the shipping update but I never got one, not even in spam or trash so that's why I called. About an hour after the phone call I see that my account had been refunded the cost of the frames, no email to explain why. I sent an email asking to make sure I'm not going to be recharged and never got a reply. I could call but who knows if I can trust what that rep would say. I haven't been recharged but it's so strange that a company is so willing to hand money back to the consumer. And those frames are still up like they are in stock. It's very odd and I'm actually grateful for the refund but I will stay far from them. I had faith in the company cause you could log in through Amazon and the reviews on Trust Pilot are pretty good; I did not check Google. I do not recommend. ShAdY business...

I ordered some frames and when I received them I realized they weren't what I wanted. The return policy states to email customer service to start an exchange. I have emailed them twice within a few weeks and gotten no response. I was pleased with my purchase but not the service afterward. If I get a response, I will update my review.

No next day delivery as offered. Took over a week to recieve product. Not communication on shipping delays.

I gave only 2 stars. I did receive my order which was 2 pairs of frames. The reason for 2 stars is the total lack of service from the time I placed the order. I never got an email confirming my order. I never got a shipment email or tracking number. I called and was on hold for a long time and asked if they would use another email and never got one there either. Nothing in spam for either address. Likely will not use them again.

If y’all could finish delivering my orders and respond to multiple attempts to contact customer service, maybe we’d be ordering from you again.

I placed a large order in October and am still waiting for the last pair of glasses to arrive. I had no communication from the company that there were any problems, only when I called or emailed was I told that some of the frames I had ordered were either discontinued or on backorder. I had to constantly reach out to them to get updates as I kept receiving partial orders - with NO communication coming from them whatsoever. I will say that I am pleased with the glasses/lenses I have received, but will never purchase anything from this company again. *In response to the business reply below, I was never told that the delays were due to COVID-19. The emails that I did receive were only in response to my emails trying to get updates on my glasses (except for the initial order email and shipping emails).