Eyeglasses.comReviews of eyeglasses.com

AWFUL experience. Bought glasses in April. They broke in August. They replaced them with no problem. But they broke again in October...same exact spot. The customer service rep cited something about a warranty and only paying $64 for frames and said they would replace it one more time, but I would have to pay for shipping. When I asked to speak with someone else because I thought that was unfair, she hung up on me. I had also previously called and was told to email pictures which I did and still have not heard anything. I will not use a company that won't stand behind its products and more importantly treat their customers like they are the ones at fault. ***Update: After reading this review, Eyeglasses.com left me a voicemail. I was told that they would replace my frames, I would still have to pay for shipping, BUT I would need to take down this review. I have yet to receive a reply to my email, I called and left a voicemail yesterday, spoke to a rep today and was transferred and left another voicemail. The bottom line is that they still do not understand that its not my fault that the frames that they sold to me broke two times in the same place within 6 months. They also fail to realize that good customer service means that your company is willing to acknowledge a faulty product and do what it can to make it right rather than putting the onus on the customer. Rather than taking down the review, I would have rather written an update telling everyone that it was solved. As most, I rely on reviews...both good and bad. That is what this site is for...not just to get an issue resolved...and then have the review deleted. I'm done. I will, unfortunately, have to chalk this up to a bad experience and although the frames were very reasonable, the lenses were not and those cannot be replace. ***Also, they mistakenly replied that they have shipped them to me 4 times...it was 3...once to me, once when I returned the broken glasses and finally when they shipped the new glasses.***

This had to be the absolute WORST online purchasing experience I've ever had. Before I even ordered my first pair of prescription sunglasses I contacted customer support and asked if i could have gradient lenses instead of full tint, which I was told 'yes'. The glasses came with full tint. I contacted them and they said to return them and reorder, which I did but then was told I had to pick a different frame..which was an additional cost! Again I asked if I could get gradient lenses and was again told yes. When the 2nd pair came they came with full tint. i returned them and asked for a full refund and they said 'no' only store credit. I then sat on the phone for over 45 minutes waiting to speak with a manager who told me it was up to the Returns department who would email a final decision. When I asked for a phone # for that department I was told there wasn't a direct number that call communications was gone via email. What a SCAM company!!

I purchased glasses for my father. The frames didn't work at all. I have called, I have sent emails, I have tried for two weeks to get help to fix the issue. I finally sent the glasses back, picked a new frame and I am hoping for the best $500 in.... I can't get an answer from anyone.. anywhere. When I do connect with someone I have no idea of the right questions to ask because this is my first experience buying glasses online... I just get sent in circles. Soon, my 30 day free redo will expire and I will simply be out of luck... I wouldn't do this again.

They do not answer their emails and calling them is useless.

UPDATE! 11/25/18 I never received a UPS pre-paid label nor a refund. so I think that speaks for itself . . . ----------------------------------------------------------------------------------------------- They changed the frame I ordered to something else and I sent an email, voicemail and message on the website saying do not send me the different frame, but they ignored my feedback and sent it anyway. The website says that they would respond to my comments within 48 hours, but I never got a response. They basically robbed me of $130. It sad that they place money over integrity and honesty.

The lenses were useless. Not even close. Only 1/2 of my money back! Just great! 👎😩

I have ordered from Eyeglasses.com for years. They used to have the best customer service, and now it is one of the worst that I have encountered. I have to wonder if the company was sold. What a shame!

Poor customer service. No response to email, no one answers the phone. Order accepted and credit card charged only to be informed later that frames I'd ordered were no longer available (this happened two consecutive orders, for 3 of the 5 frames I attempted to order). Then, credit card not promptly credited back in one instance. Long delay on delivery - no order date given, email inquiry went unanswered. Overall, a very poor experience. Still have not resolved the issues.