Eyeglasses.comReviews of eyeglasses.com

Ordered 7 pairs of glasses/frames....only got 3! Cancelled orders in the items without letting me know - worst customer service ever!!!!

Four months to ship a $450 pair of glasses. That is INSANE. That's 1/3 of the time my prescription is even good for! Multiple issues with communication on my order, with rude representatives giving me conflicting information on item availability, shipping time, and general time frame (e.g. 2 months of communication to figure out the manufacturer no longer produced the color frame I wanted, flip-flopping information between 3 calls). I've been patient, I didn't call a million times or call repeatedly, but times I did I was made for feel like I was asking them rep for the first born just trying to figure out if they had the color black…

Bad unacceptable. I ordered shades with clip-ons. I only received the clip-ons. Misleading advertising and website. Unreliable and cheating online provider of frames. Stay away, the customer service is also horrible and they don’t reply once they screw you over

I'm giving eyeglasses.com only one star for a couple of reasons, first reason is, my glasses arrived with a lens popped out of the frames, and the second reason, is that their website makes it appear as if my insurance , VSP, is accepted, but what they don't disclose, is that eyeglasses.com, is considered an out of network provider, and your benefits are drastically reduced.

Company charged me for overnight shipping. Problem is it took 3 days after their e-mail said they shipped. I eventually received the glasses but there was an issue with the lenses. I called the company but no answer and no return call. I have done business with eyeglassesdirect.com and zennioptical.com previously; both very excellent delivery and customer service. Don't do business with these folks. There are far better alternatives! (see above)

I did not get my order, I sent them an email claiming and they never answered.

Customer service was totally unresponsive, i followed up after two weeks of placing my order. No reply. Eventually got a shipping advice. Contacted them again re delivery instructions to the shipper. No response. Haven’t had that kind of a service experience in a long time!

In September 27 I ordered a 60 dollar eyeglasses, which I paid with "amazon pay". I got two surcharges 27 dollar each (54 dollar surcharge), for fast delivery which I never requested. The product was delivered on October 5 (6 business days). I Wrote about it, requesting explanation and never got an answer. If you don´t want to loose your money, don´t buy in this page.