Eyeglasses.comReviews of eyeglasses.com

horrible experience, first they charge my cc then tell me the sunglasses are discontinued, i received the prescription sunglasses and cannot see out of them.

Sent the wrong size AFTER CONFIRMING MY ORDER OVER THE TELEPHONE.

I am giving one star because of poor customer service. I got my glasses. They are not helping my sight. I left a message and also sent an email. There is no response. It is an expensive purchase. I paid only $20 for the frame on eBay, but paid $457 just for the replacement lenses. It took 2 weeks to get the glasses. I could have gone to Lenscrafters store locally and gotten the glasses in a couple of hours, and they would have fixed my problem right away. I am going to Lenscrafters store from now on. No more online glasses for me.

Customer service is awful. My order was canceled and after several calls and emails I still have not been given my refund.

Tried calling customer service, was on hold forever, left a message and never got a call back. Ordered Progressive lenses that had to return. Eyeglasses.com did not ask for measurement of where my pupil fell horizontally, felt like this set them up to fail and lost 50% of amount paid for lenses. Waste of time and money, would not recommend.

Already not liking my experience thus far. Placed my order 2/9. A week later the status of my order changed from IN PROCESS to BACKORDERED. Called customer service 2/18 to find out how long it may be backordered, they said it would "probably" take another week for them to get the frames, then likely another week to finally ship out. What?! Frames were listed in stock when I made the purchase, and if I had known all this, I would have ordered somewhere else. In addition, I got an email same day 2/18 saying the lab needs a copy of my Rx to make the lenses. I uploaded the Rx when I initially placed the order. So they must not even look at it, or there is a serious lack of communication/dysfunction in their process. Hope the glasses and lenses are as good as most of the reviews say, will update when I recieve them.

I ordered my glasses on 2/7 selected overnight shipping. I checked on the order a few times and it had not shipped. I followed up on 2/14 and asked for an ETA. I received an email back saying the frames I ordered were out of stock offering me an 15% discount. I wrote back and asked how long it would take if I selected the alternate option provided. No response. The next evening I followed up and told them I was not pleased and again asked for a time line. I have yet to hear back from them. I would not do business with this company.

I never get responses to my questions in the chat box. I paid and got refunded for the first order due to being out of stock. That is okay. I wanted to make sure this was actually refunded. Still dont know. I purchased another pair of glasses which I received. They were bent up really bad, and so I requested another refund. I have no idea if its been issued, but I have asked customer support this several times with no response. I put in my email and everything so it is possible to send an email as well. Garbage support system.