Eyeglasses.comReviews of eyeglasses.com

I ordered eyeglass frames on 4/10/19. No prescription lenses to be made, just the frames. When they still had not shipped by 4/16, I called to inquire. I reached a recording twice, two different days. I left a message as well as an email. Never heard back. My frames were shipped after that, however. I received an email from the postal service, saying they had tried to deliver but could not. I was home all day. The next day I received them, in the mailbox, and they were the wrong frames. Totally different style. I have shipped them back and hope my $300 is properly credited, will update after that.

Don't expect a response by phone or email ever. Customer service is horrible.I had to return both pairs of glasses because my daughter could not see out of them. They have never emailed or called regarding the return. I have emailed 4 times and called and left 2 messages. No response and no refund on my order. So they have both pairs back and my money. Worse experience ever.

They don't seem to know what a gradient tint is. Customer service is bad.

Very upset. Ordered glasses and was told they could be shipped to the store because I did not want my expensive package to go to my apartment because we have a package room available to everyone in my apartment complex and it’s not a secure system. Order was shipped to my apartment anyways. Order was unable to be delivered. Order was suppose to be sent back to sender. Almost a week later without any communication from the eyeglasses.com employee. I call and ask where my glasses are and his response is it must have got lost in the “black hole” and we will wait a couple days to see if they show up. Even though my tracking email said it was renturned to sender April 10th and it’s now April 17th. He said oh we can just order you a new pair..except now the glasses are discontinued and I will never get the glasses I wanted. Very insincere apology. Poor and unacceptable customer service. I had to ask for a full refund. Very upset with the time I wasted here. I would not recommend this place to anyone.

i did not like the glasses i ordered so i sent them back with the plan of buying another pair. Unfortunately i never received my money back from eyeglasses.com so i can't afford another pair and they've ignored my emails. the only email they did send me was about reviewing them so here i am. i hope they can fix this

Awful, go somewhere else, anywhere else. Site offers stuff they can’t deliver. You pay extra for one day shipping and lucky if you get it a week later. I waited over 2 weeks. Girl who answered the phone when I called was very grumpy, like I was bothering her.

HORRIBLE customer service. No replies to emails. First order was back ordered with no notifications. Second order arrived broken with no response from company.

Not a legit company!!!! Impossible to be a legit company and provide ZERO customer service. Never received my order, no return phone call, no response to emails. I sent a final demand letter and then received a partial refund with still no response or explanation. Can’t be a legit company..... nobody is this bad! Leaving it up to my credit card company now to reverse charges