Eyeglasses.comReviews of eyeglasses.com

I ordered a pair of glasses about a month ago, since this is a US company I needed a detailed receipt for my insurance that included their business address. I tried contacting customer support 4 times via email and never received any type of response (even an auto-response). I called their 800 number and went through multiple different automated replies without ever getting an option for support or talking to an actual person. I waited on hold for about 15 minutes then gave up. I finally managed to get a response from their website form, no message or greeting just a pdf invoice which did not include their business address. I'm just going to try to submit this to my insurance and hope I never have to deal with these people ever again

EyeGlasses.com's customer service is basically non-existent. Customers' emails are not responded to. Customer service support line went offline for the past couple weeks. If you do talk to a rep, they don't follow through on what they say they will do. The only bright spot has been CS Representative Michelle Mathieu. I reached her yesterday via chat. She took care of two issues I had with my order immediately. Though she encountered a backlog with replacement frame, she let me know and apologized. I had been frustrated for over week, trying to reach your CS team. She calmed me down and turned things around. You should clone Michelle and have your entire CS team "Be Michelle". Thanks Michelle.

Poor customer service. I didn’t get any indication that frame I return was received. Sent an email requesting this and also left a voicemail. No reply to either! Disappointing.

Their order form is confusing, and they're not answering the phones whatsoever right now. Someone did email me about my order, but she won't respond to me anymore. Can't you have customer service reps work from home during the COVID lockdown? Don't they have phones at home??

Be prepared, it takes FOREVER to ship and receive your glasses. Furthermore, if you try and reach them for updates your calls and emails will go unanswered. Prices are good. Service is atrocious.

They arrived crooked. I had to bring them to eyeglass stores twice to get them adjusted correctly. They are very heavy and slide down my nose immediately after pushing them back up. I had to order some eyeglass nose pads to help them stay up. Other than that I like the look of them but not crazy about them.

No one ever responded to the multiple messages I left or to the emails I sent to your company, so I just returned the frames. I was however satisfied with the timing of the processing of my refund, otherwise I would have rated your company a 1

Yeah I was a bit unhappy. I paid the extra $12 to have it shipped ‘Next Business Day,’ and it still took close to three weeks before I got the eyeglasses. I love the frames and the price was right it’s just the handling/shipping aspect. I really deserve a $12 credit..