Eyeglasses.comReviews of eyeglasses.com

UPDATED 10/11/2021 The company contacted me via this website in mid September 2021 to let me know there is a return feature on their website which was not available when I first ordered. I used that feature, which linked to my original order, and it allowed me to explain the problem with the bifocal lens they made. I was able to generate a shipping label and sent the glasses back to be remade. They came back about three weeks later and this time are correct. Updating review to 4 stars. Glad the company has set up this auto return feature to facilitate returns. They replaced the lenses in a pair of my glasses but put the bifocal line too high so it interferes with my distance vision. Have tired contacting them online, by chat, email and by phone. Their phone customer service is never available. I need them to redo this and make it right but no one will respond.

Great glasses, not so much on not answering my communications.

I found each person I spoke with to be courteous and knowledgeable. I must add that staff is professional and very interested in providing services. USPS delivery is disgusting.

Ordering the glasses were super easy and there was a great variety to choose from. I received them fairly quickly which was also a plus. I docked one star because I have been trying to contact the store nearest me to schedule an appointment to have my frames adjusted and have been unable to reach anyone.

The eyeglass chain is great. I can take my glasses off and still know where they are. I would like to purchase more but I want to see pictures of what you have. There are very few pics of chains/holders on your site.

I like the website. Easy to order. Received in a timely fashion.

Mostly positive experience getting my bifocal progressive and transitioning lenses replaced. I called them for guidance when I had trouble with the first replacement lenses, and they offered detailed feedback and to redo the lenses with a little "tweeking" - at no additional charge. I'm almost 60 so during the pandemic I just didn't want to go to a shop in person and their prices are good, too. There were some issues (I received a snarky email obviously not meant for me, I prefer UPS delivery that can be left at my door during these times), so that's why 4 instead of 5 stars. But genuinely helpful people and quality lenses.

Ordered my dream frames off the website, just frames. 2 weeks elapsed and they hadn't been shipped. I read the reviews and tried to contact them through the chat function, no reply so I emailed them directly. They answered quickly and informed me my frames were sent. Frames arrived a few days later in Australia. They fit perfectly and are so cool. I have a really small head so it's hard to get frames that suit and fit properly. The colour is awesome. The quality is good. I got to use Afterpay even though I'm in Australia. The only reason I marked them down a star was that, although the case was cute, I would have thought it would be a hard case they came in or at least a bid better packaging for such a long journey. Other than that it was an awesome experience and I love their frames so I will be back for sure