Eyeglasses.comReviews of eyeglasses.com

Surprisingly bad service. Received replacement lens order back. The right bow of frame was not attached! No screw! When I called to report to customer service I was told it probably fell out. Frame screws do not fall out after one day of UPS shipping. No loosed screw in package. Incredible they would send me the frames in such a condition. No way one could place frames in return package without knowing bow was not attached. It requires the screw. Service rep said I could ship back and they would make it right. I declined and explained after seeing what they sent I have zero trust in them handling my frames. She got cranky and angry when I said I would point it out in my factual review. I will use competitors for future needs which also have better origination shipping process.

Ordered two pairs of glasses in March 2021. Only received one pair. Emailed, called, left voice mail... No response, no refund. Stay away from this company. EDIT 8/4/21: I filed a complaint with the BBB yesterday and this morning received a call from eyeglasses.com. It sounds like they are going to make this right so I'm changing from one star to two and I will update again when this issue is fully resolved. EDIT 9/1/21: My second pair of glasses arrived this morning. They also refunded me half of the cost of this pair. It took six months but I guess they tried at least?

Glasses arrived, but not correct. Vision fuzzy. Had to return. Hopefully they will make it right.... It took over 2 days to get ahold of customer service. They never returned phone call, or replied to email. When you fork over $300 for a pair of specs they should, at least , give you a carry case for those glasses.

Customer Service lines are unresponsive. You sent the wrong glasses. After 4 tries, no response f/Customer Service. Had to reordered the correct classes. Original order was billed to another customer. I think your website provider in Glendale, CA is a problem for you.

First, I would provide a 5-star rating for the frames I bought and very much appreciate this company for including these frames in their inventory. I had 10 days of problems trying to get an answer to my question about these frames because it stated on the site that they were not recommended for progressive lenses, yet they looked similar to frames I'd used with progressives for decades, so I needed to find out if there was some reason I was missing before ordering. I finally gave up and ordered them anyway, thinking I'd return them if they didn't work, but reluctant because of a review by someone who had a bad experience trying to make a return. Still, I decided it was worth doing. Immediately after I'd ordered, a window came up asking something like "How did we do?" I thought this was going directly to the company, so provided a one-star rating and an explanation of my 10 days of frustration at being promised a call back, with nothing happening. Also, from my computer, I was unable to send an email either from my email account or from their website. I explained that I'd finally made the order, but that I didn't know if I'd have to return it because I couldn't get the information I needed. I think I added that I'd love to give a good review if only I could get the help needed. I even included my phone number, which I never would have done had I known this was going to a separate review site. On Friday of that week I got a call from someone telling me her CEO told her to cancel my order because of my one-star review, but that she was giving me a chance to still receive my order. She told me I had the weekend to "take the bad review down" and write a good one. If not done by Monday, she would cancel the order. I didn't know where to go to take down anything or to rewrite it, asked her please to send me the information on an email, but she did not. I went seeking a place to post a coerced "good" review, but, of course, did not know how to take the other one down. Ultimately, I learned about shopperapproved as the review site, but not until later on Monday. The frame was, ultimately, sent, for which I am grateful as it is just what I've wanted for quite some time, so I can certainly give this company 5 stars for the merchandise they make available. But I am totally appalled by their behavior regarding my honest feedback. I would expect a company, under these circumstances, to apologize for the problem, explain they were very busy--which I could totally understand--and then help to figure out what needed to be done. But to be threatened with a cancellation of my order? I actually find this still hard to believe. So, one star for customer treatment, 5 stars for the merchandise.

Eyeglasses took way too long…

Called twice and email once with no response only order. Received a pair of frames that had a chip. Will not do business again.

Poor customer service