Eyeglasses.comReviews of eyeglasses.com

I have tried on multiple occasions to receive a response from customer service but to no avail.

In late April I ordered a pair of progressive lens eyeglasses through their online shop, as the pandemic has made getting to an optometrist almost impossible. Received the glasses in about two weeks, and I like the frame and the appearance. I wore them almost exclusively for the first two weeks that I had them and noticed that I was having trouble focusing both eyes together on the same object. I was experiencing mild dizziness and it was uncomfortable using these glasses for driving, particularly at night. I assumed that my eyes and my brain would adapt to the new lenses, as they were ordered using the exact same prescription as the glasses I previously wore. Finally, last Friday I was able to see an optometrist in person and they verified that the pupillary distance of the left lens was off by 1.2mm. Doesn't sound like much, but it basically makes them unsuitable. That's a MANUFACTURING defect. Eyeglasses.com simply tells me that since it is beyond their fourteen day window of opportunity, I'm S out of luck. Terrible customer experience. I would strongly suggest that you look elsewhere for quality service.

Placed my order two weeks ago and still have not received my frames. Also I have emailed customer service twice regarding a previous order and never received a response back.

Ordered glasses with frames that had a 2 year warranty. They broke. Calls and emails haven’t been answered. Now I’m without and will have to buy new ones.

Order was delayed and took longer than I was led to believe upon purchase. The glasses arrived and I found the quality to be on the cheap side. I want to return the glasses for a refund, but my emails and calls go unanswered. There are no return instructions included. On the invoice it said “Turn over for easy return instructions”, but the instructions explain how to order prescription lenses and not anything about returns. I like the idea of shopping for glasses online, however if I do not get my refund then I won’t buy again.

Took 21/2 weeks to get just frames can’t get a costumes service person to respond then when you want your money back or exchange they charge you20% or 15.00 ho!then You pay for the return👎

Complete RIPOFF. They billed me on the day I placed the order, 30 days ago. This is against FTC rule 16 CFR Part 435 and credit card policy. Their only call center is in the Philippines and have NO REGARD for US Laws. I would NEVER order from them again. I am notifying the FTC of this company.

I have been waiting two weeks for a customer representative to respond to my emails (four), voice messages (two), or online chat messages (two).