Eyeglasses.comReviews of eyeglasses.com

I ordered and paid for frames online and 7 days later I have still not received contact - I have emailed twice with no response

Do they have customer service?? Placed order 15 days ago $400 lenses & $150 frames. Invoice came quickly by email & no indication that discounts were applied for my vision insurance so I emailed right away (#1). Phone calls, voice messages & 7 emails later, NO RESPONSE FROM CUST SRVC. 4 days after order, the status on my order changed from "pending" to "back ordered" & still no communication, not even to notify me. New question on order...new email(#2). Phone calls, voice messages & emails (#3, 4 & & 5) Days 13-15 (#6 &7) my order status changed to "in process".... ...whatever that means. No expected shipping date. I just want to know if my insurance was applied to my purchase so we can resolve that if needed & when I can expect my glasses. Days 1-14, I was able to be patient, aggravated but still patient. Now...Not so much... Day 15 still no reply. **Order# AV- 8014, JUN30, 2020, Subtotal: $546.00 **NOTE- My payment was processed within 48hrs.

Sent wrong item. Wont return my calls to fix it

I ordered two pairs of frames. When one arrived the packing slip had a hand-written note on it saying the other was back-ordered. That was June 6 (=a month & 2 days ago). I phoned and was told it would be 2-3 weeks. After 3 weeks I phoned again, but your phone was not being answered. The recorded msg said to email, which I did. Nada, dip-squat, silence. I tried to phone again a few days later. Same story. No response. Now I have both tried to call and emailed yet again. Nothing. Silence. Your business is ghosting me. Supposedly I had 30 days to return unwanted items. But I was going to choose between these two pairs. It's past 30 days. If I ever get the second pair, will I be able to return the one I wish to return?? ORDER #: AU-4909

Not all eyeglasses they show are actually in stock, they emailed me that the frames I ordered were not available and suggested another pair. The suggested pair was not good, not even the same color. I replied a few times, asked about another frame I found as a replacement, no replies at all. Canceled the order and now I'm hoping this place isn't a complete ripoff.

Frames were delivered cracked. Emailed and received no reply.

One-Star is a compliment - cant reach them via telephone, nor will they respond to emails. Taken payment on the and no response at all. I don't like to say "don't" buy from them, but when a company does not respond to emails, or calls, then they don't deserve to be in business. DONT buy form them

Had to wait 2 weeks for item to be received.