Eyeglasses.comReviews of eyeglasses.com

Ordered three pairs to try on they sent two-one was out of stock which is fine. I sent them an email about 10 days after I received the first shipment. A week later nobody has responded tried calling all three numbers on their website nobody answers their phones. I need to send them back within 30 days to get a refund. I was going to order frames plus lenses with them but I don't know if I'll do it now..

Absolutely disastrous experience. It took one month to tell me they couldn't ship the frames in the 2-3 days they promise, but only after I called. A new frame was selected and 10 days after saying they were shipped, the shipper had no record of actually receiving the goods. When I phoned, as they apparently have a policy of not replying to emails, they were not remotely apologetic. Almost two months later, they still have my money, and I am no closer to receiving my glasses. And, to add insult to injury, because I complained, I was told that my account was "flagged" as a difficult customer.

EYEGLASSES.COM is absolutely useless!! They lie to get your order, then lie about the status of your order, then lie about you sending e mails, then lie about your refund status. only when you threaten with law enforcement action they miraculously within 1 hour of the third 45 min hold on the phone refunded my purchase in full. If there was a minus rating it still wouldnt be low enough for this merchant!!! Very lucky to get my money back for sure!! DO NOT DO BUSINESS WITH EYEGLASSES.COM!!!!!

Placed an order two weeks ago. After a week, I started to wonder why it hadn't shipped so I sent two emails. No response on both. Called their toll free number and was on queue for 25 min(!). Woman told me my glasses were 'just about ready' and will ship either Friday last week or Monday (today). It still hasn't shipped. Have not received any email updates with a tracking number. Horrid delivery promises and customer service. I'm beginning to think all the glowing reviews on here are fake. --- An hour after posting this, a 5-star review pops up. Hmmm, if this company put in as much effort fulfilling their orders on time and improving customer service as they do monitoring online reviews.. Tsk, tsk. --- Called the toll free no. again for a follow up. Apparently, phone service for all online orders is "not available". The only options left to reach them now are by email (which they do not respond to) or by leaving a voice mail (which they will probably ignore as well). What a joke of a company.

I'd like to begin this survey with the understanding that due to the state of our country (and the world) I have an expectation that delays in service are inevitable. We are all getting used to a new normal. That being said, I've rated my experience as 1-Star only because 0 was not an option. . I placed my order with eyeglasses.com on 8/20 and paid the expedited shipping of $12 for UPS Next Business Day. Despite the next business day expedited shipping, I figured getting my glasses within a week, or so was not an unreasonable expectation. After a week, when I reached out to the company, they promised to look into it and on 9/1 advised that the frames I'd ordered were on backorder and wouldn't be available for an additional two weeks. Despite this having already taken 7 business days, I still needed the glasses, but I was unwilling to wait for that frame to be restocked. I asked if they had any same brand, comparable glasses in stock. I was given the choice of four frames (via email) and I responded the following business day confirming my selection. At that time I also requested a refund of the $12 expedited shipping fee as well as the $48 difference due to the less expensive frame I had now selected. On 9/3 I was notified that my glasses would be received "the earlier part of next week" (meaning the earlier part of the week of 9/7) and both refunds had been returned to the card. Great, right? Wrong... I realized that 9/7 was Labor Day & it would probably be Wednesday, or Thursday before I would receive my glasses. When I still hadn't received my glasses by Friday (9/11) I called and spoke with a very defensive employee, who told me my order had shipped with UPS today. When I asked her for the tracking number so I wouldn't have to call again, she said she didn't have it. When I asked if she could transfer me to the Shipping Dept. so they could give it to me, she refused. . I realize that those in essential businesses are hard-working and have likely been overworked since the start of COVID-19; these facts are not in dispute. What I don't understand is, if you're unable to meet the demands of your orders and/or provide minimal customer service, why not put a pause on website orders, rather than providing horrible service and tainting your brand? Why not remove the expedited shipping option altogether and put a mandatory acknowledgement under the terms and conditions spelling out just how long an average order is expected to take? Because while placing an "Expect Delays" notification on your website may work for your company, it doesn't work for those of us on the receiving end, waiting without updates or feedback. In addition, I changed my frame selection in order to facilitate receipt of my order, which still has not arrived. What was the purpose of providing me with alternate frame options, if there was no prioritization of the order? I could have stuck with the frame I originally selected if I had not been mislead into thinking my glasses would be here by now. . Level up!...you need to do better! . *As of the posting of this review the $12 Shipping Fee, and the $48 difference owed to me due to the new frame selection, has NOT been credited back to my card.

Placed my order online, received one confirmation email and then silence. Received a notification that the order had been shipped, but the UPS website said that they didn't receive anything from Eyeglasses.com. Now the Eyeglasses.com website says that the order status is "returned". No response to email, phone calls to both numbers "cannot be completed" Worst customer service EVER!

No communication, I reached out to them more than once about a pair of glasses that was on back order that I didn’t want delivered anymore and wanted a refund for since I found another pair that I liked I called and left a message. And sent multiple emails and no one has responded. This makes me very hesitant to ever order online ever again

Terrible - no response to emails - phones do not work - no order received