Eyeglasses.comReviews of eyeglasses.com

Lenses were not that good this time and the frames were not attractive

Have attempted repeatiedly to resolve a problem by phone and email. By phone--I get voicemail that the customer service department isn't open ( at 12 p.m. EST). By mail, no response after close to a week. Ugh!

Lenses were done correctly but eyeglass frames were not adjusted properly and legs of frames were extremely wide, looks like frames were used.

slow customer service. they also sent the wrong glass frames.

Lenses were made to match the frames and look great however the prescription on the lenses are incorrect and object are blurry. Sending lenses and frames back to get reworked.

The return label was hard to print out plusvits been over a week I returned a glasses that looks like it's for a 5 yes old child and not and adult haven't heard from you guys not even gotten my refund when calling customer service no answer this is fustrating

In the past I’ve been very satisfied with eyeglasses.com but this time one of the lenses was not installed correctly. They were semi-rimless frames and the nylon string that holds the lens was not in the channel and was pinched between the lens and the frame. I had to bring the glasses to the local eyeglasses.com shop and they fixed the problem. I would suggest better quality control and inspection before sending the glasses back to the customer.

I ordered glasses on 7/23/21 and my credit card was charged $228 the same day. I was then notified the glasses in my color choice were not available. I asked them to cancel the order. Now 8/10/21 and still waiting on refund status.