Eyeglasses.comReviews of eyeglasses.com

Stay away! They are incapable of making glasses!

Rip off...no glasses came. Many emails, a month of nothing. DO NOT BUY FROM EYEGLASSES.COM YOU WILL BE DOING A CHARGEBACK....SO FRUSTRATING

I am completely dissatisfied with my recent experience ordering frames from Eyeglasses.com, placed over a month ago even when paying extra for UPS 2nd Day Air shipping. Throughout this process, I have encountered unprofessional service and conflicting information. After waiting several weeks, I was informed that the items had shipped; however, no tracking number was provided. Upon calling to follow up, I was told that the frames were never in stock and that a refund had been issued. I received no prior notification of this cancellation via phone or email. I believe this company is falsely advertising its product and selling counterfeit items. Buyers be aware.

I canceled my order and never received a refund despite my multiple attempts to contact the company. Do yourself a favor and buy from elsewhere.

I found a coupon code to use on my purchase. This code wasn't expired and didn't have any specific restrictions. I would have saved over $40, but when I checked out, the final balance did not reflect the discount. I emailed someone named Stefanie Rodriguez in "customer service" who replied by asking me to forward the coupon code to her. I heard nothing back. I finally reached a real human at the "customer service" number named Diana who seemed sympathetic to my problem, said she knew who I emailed and would credit the difference to my account immediately. Talk is cheap and so was this response as the credit never appeared on my statement. I received the frame ordered but will NEVER again order from Eyeglasses.com nor should you. Tell your friends.

It has been weeks for a simple set of frames without lenses. I have had no communication from the company. This is a fraudulent website and they will steal your money.

I waited weeks for my frames to arrive, and when they finally did, the lenses were wrong. I ordered transitional lenses and received single‑vision instead. When I contacted customer service, I was told I’d have to pay return shipping—even though the mistake was on their end. Really disappointing experience.

Avoid buying glasses from this company unless you want to wait months and make many many phone calls before they arrive. I ordered my glasses in October 2025. I finally received right around New Years 2026. I had to make many phone calls and send emails in order to get them. Every time I called I was told they would ship the next day and that I would receive a tracking number. That never happened. My final call before attempting to cancel was the day after Christmas. That day I spoke the to the rudest customer service MANAGER I have ever encountered. I was never rude any time I called even though I really needed the glasses. I was kind and patient. This manager was rude and acted like I should just trust them that I'd get the glasses and that she gets treated rudely as a customer service rep. She said to me that she speaks english and she is still treated rudely. WHAT IN THE WORLD???? I will NEVER use this company again. Avoid if you want your glasses any time soon, want straight forward answers, and nice customer service managers when you have been patiently making calls and waiting. They never even reached out after my final request to cancel and report the manager. Terrible company. PS that manager told me it takes weeks to get the frames I ordered and that is why it took so long. I went to another online company and ordered the same frames. I did that a week ago and they are out for delivery right now. So lie after lie after lie from them.