Kirk
Took 41 Days and Several Calls Before Delivery
Despite claims of 2-3 business days processing plus shipping time I waited 41 days before the product (a $369 pair of glasses was delivered). When I called after waiting several weeks the explanation for the delay was they needed my PD measurement (which they never asked for previously). Within minutes I emailed my PD to the address provided by the phone rep. On my follow-up call weeks later I was told "the internet is not reliable". Not a good experience.
Response from Eyeglasses.comFeb 23, 2017
Dear Kirk, I am so sorry to hear that you received poor service. We pride ourselves on great customer service, care and quality product. We sent an email requesting the PD (which you obviously did not receive) and we should have followed up faster. We will work harder to make sure this problem does not occur again. Sincerely, Stefanie