Eyeglasses.comReviews of eyeglasses.com

Worst experience to date with online stores and customer service. I hoped to get a good pair of glasses for christmas. They weren't too expensive and I liked the model. I thought an american based company would be professional, so I gave it a try. Then... I got bad surprise after bad surprise. This is the worst experience I've ever had. Truely reflective of a crippled American society where only money counts and people don't. I'm so pissed at how I got treated and they ended up not refunding me glasses after I clearly showed them my bank statement of the withdrawal for the sum. I feel cheated and disapointed. I don't recommend this service. Not to mention... I had free delivery which was nice. But when dhl came to the door requesting Taxes for the equal amount of the Glasses. That signaled a big red flag clearly showing how money orientated they are and how little they care about their customers. Thumbs down. In response to Eyeglasses answer to my review. (17/09/21) 1) I have been charged on my credit card/bank statement. Money doesn't just vanish from one's bank account, so stop playing games. 2) Yes I did refuse the product at the door as I did not wish to pay the price of the product in taxes on top of the price of the product. 3) Your customer service didn't even acknowledge the screenshot of my bank statement. I have not received any refund for the product to this day.

I did not receive the Kate Spade pair that I ordered. I wanted to compare to products. I even emailed to let you know and did not receive a response.

I have not received the frames I ordered on December 15, 2020. I have called and left three messages and no one has the professionalism to call me back.

I never received my order.

Sill waiting for response why I was charged for 2 pair as requested but only received one pair.

I emailed you---and called you and never heard back! Terrible!

It's been 4 months and still no sign of my glasses after having to order a different pair. No communication whatsoever from the company and the promised discount after having to order a completely different pair of glasses never appeared. I'm giving it a couple more days then hoping to get my money back. Never again.

Temple’s are wrong again.